Lead UX Researcher

AT&T Mobility Services; Dallas (TX); On-site; USD 144,000 - 216,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Job summary

AT&T Mobility Services in the United States is seeking a Lead User Researcher to plan and execute mixed-methods research across the product lifecycle. You will partner with design, product, and business stakeholders to translate findings into actionable insights and shape experience strategy.

You will lead research programs, develop personas and journey maps, and produce artifacts such as insight briefs and usability reports to support service design across complex customer journeys.

Qualifications

• Bachelor's degree in a relevant field.
• Senior UX research experience with impact across the product lifecycle.
• 5+ years of related experience.

Responsibilities

• Strategic Research Planning and Execution: develop comprehensive plans and methods.
• Advanced Data Analysis and Strategic Reporting: interpret data and present insights.
• Cross-Functional Collaboration and Influence: work with designers, product managers, developers.
• Development of User Personas and Research Artifacts: create personas and journey maps.
• Continuous Improvement and Advocacy: evolve research methods and share findings.

Skills

Mixed-Methods

Communication

Design Artifacts

Systems Thinking

Research Metrics

Education

Bachelor's degree (BS/BA)

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

The Lead User Researcher is responsible for planning and executing mixed-methods research across the product lifecycle, combining qualitative and quantitative approaches to uncover customer needs, evaluate experiences, and inform product and design decisions. This role partners closely with design, product, and business stakeholders to translate research into actionable insights, shape experience strategy, and support service design across complex customer journeys.

As a Lead User Researcher, you will be a highly valuable strategic partner in defining and creating innovative products across a variety of domains. You will lead user research programs across the entire lifecycle of a product. You also excel as a design strategist and can support end-to-end service design, playing a crucial role in informing what we build and how we design the experiences.

Other Key Roles and Responsibilities

• Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization.
• Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights. Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders.
• Cross-Functional Collaboration and Influence: Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process. Influence strategic decision-making through research insights and perspectives.
• Development of User Personas and Research Artifacts: Create detailed user personas and journey maps based on comprehensive research data. Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions.
• Continuous Improvement, Innovation, and Advocacy: Continuously iterate on research methods and processes to ensure they remain effective and innovative. Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices.

What You'll Bring

• Mixed-Methods Research: Expertise in qualitative and quantitative research, from discovery and generative research to surveys, behavioral data analysis, and usability testing. Ability to determine the right depth and scope of research and integrate multiple forms of evidence to inform product and design decisions across the product lifecycle.
• Communication and Influence: Strong, articulate communication skills with the ability to translate research into clear, digestible formats, socialize findings as product recommendations, and confidently advocate for what should and shouldn't be included in product releases.
• Design Artifacts and Stakeholder Alignment: Ability to translate insights into design artifacts such as frameworks, journey maps, and service blueprints to drive alignment with stakeholders.
• Systems Thinking and Service Design: Ability to synthesize the desired service experience into a visual framework, including insights and hypotheses, to guide service efforts and create a more seamless frontline staff and customer experience.
• Research Strategy and Metrics: Skilled in identifying and tracking metrics and trends tied to company and product goals; aligning research needs with product and business priorities; planning and executing research; synthesizing insights; and facilitating activities that engage and align key stakeholders.

Education/Experience:

• Bachelor's degree (BS/BA) desired.
• Senior UX research experience with demonstrated impact across the product lifecycle.
• 5+ years of related experience.

Our Lead UX Researcher jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
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