Lead UX Researcher, Patient Experience & Strategy

Zocdoc; New York (NY); Hybrid; USD 187,000 - 240,000; Full time

Benefits offered by this job

Flexible, hybrid work environment

Unlimited Vacation

Health benefits

Commuter Benefits

401(k) with employer match

Wellness program

Sabbatical leave

Parental leave and fertility support

Cell phone reimbursement

Catered lunch

Employee Resource Groups

Great Place to Work Certification

Job summary

Zocdoc is seeking a Principal UX Researcher to lead research strategy for one of our core user groups, partnering with Product, Design, Brand, Marketing, and Data Science to shape product direction and roadmaps. You will set high-quality standards for quantitative and qualitative work and drive insights that influence business objectives.

Based in NYC, you will own the research program, mentor junior researchers, and collaborate with cross-functional teams to ensure user-centered outcomes across

Qualifications

• Meaningful (7+ years) experience in UX research and a strong mixed-methods research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction
• Genuine fluency in both qualitative and quantitative methods
• Real sampling judgment. You can say who a study did and didn't represent, and you've built ways to reach people who are small in number, busy, or guarded
• Experience defining measurement, not just consuming it: a tracking program, a benchmark, a segmentation, or a metric that a business actually adopted
• The ability to build and leverage research infrastructure including external sample, agencies, and contractor partners, as well as make a case for the budget behind them
• Depth in either consumer products at scale or B2B and SaaS products with complex, multi-stakeholder adoption
• Experience leading foundational, cross-functional research efforts, partnering with Data Science and Marketing as peers rather than as service providers
• Superb communication skills. You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• A track record of influencing leaders who lack experience working with research
• Capability to zoom out to systems-level strategy and zoom in to execution details, and are comfortable navigating ambiguity and political nuance along the way

Responsibilities

• Owning the research agenda for your audience, and scope and execute complex, multi-phase studies from early strategy through launch and iteration
• Designing and fielding quantitative research (including needs sizing, concept testing, and tracking), as well as own the sampling strategy for hard to reach populations
• Combining behavioral data with qualitative signal so teams understand not just where people drop off, but what they came to do and whether they got it
• Evolving our measurement program (tracking surveys, benchmarking, longitudinal and diary studies, continuous discovery) that holds the business accountable to user outcomes rather than proxy metrics
• Packaging old and new insights from diverse studies into memorable frameworks that are usable by diverse audiences
• Partnering beyond Product with Marketing, Brand, and Sales, so that one shared view of the user shapes positioning and go-to-market as well as the product roadmap
• Building and evolving new research systems that reduce one-off reactive research
• Mentoring junior researchers and bringing industry knowledge and expertise to our practice
• Representing UXR on business unit leadership teams

Skills

UX research

Mixed methods

Qualitative methods

Quantitative methods

Sampling judgment

Measurement design

Research infrastructure

Cross-functional leadership

Communication skills

Systems thinking

Tools

External sampling partners

Agencies

Contractor management

Job description

Zocdoc is seeking a Principal UX Researcher to lead research strategy for one of our core user groups, partnering with Product, Design, Brand, Marketing, and Data Science to shape product direction and roadmaps. You will set high-quality standards for quantitative and qualitative work and drive insights that influence business objectives.

Based in NYC, you will own the research program, mentor junior researchers, and collaborate with cross-functional teams to ensure user-centered outcomes across