Lead UX Researcher

Triple IT; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Triple IT is seeking a Lead UX Researcher to drive impactful research initiatives in Austin. In this role, you will lead end-to-end user research, ensuring insights shape digital experiences for global brands. Ideal candidates will have extensive experience in user-centered design and excellent communication skills to present findings effectively.

Qualifications

• 5+ years of UX research experience in agency or product.
• Deep knowledge of user-centered design and research methodologies.
• Strong storytelling skills in communication.

Responsibilities

• Design and lead user research for digital products.
• Collaborate with product owners and designers on research goals.
• Conduct usability testing and translate insights into frameworks.

Skills

User-centered design

Research methodologies

Communication

Data analysis

Tools

Hotjar

GA

Maze

Optimal Workshop

Dovetail

Job description

We’re looking for an experienced Lead UX Researcher to join our growing team in Austin. As a key voice in our product and platform work, you’ll lead research initiatives that shape world-class digital experiences. You’ll guide research planning, execution, and integration into our product strategy, helping global brands create solutions that fit user needs and business goals alike.

What you’ll do

• Design and lead end-to-end user research across key digital products and services.

• Collaborate closely with product owners, strategists, and designers to identify research goals.

• Conduct qualitative and quantitative research methods (interviews, usability testing, analytics, surveys, etc.).

• Translate insights into actionable frameworks such as personas, journey maps, and user needs analyses.

• Present findings clearly and persuasively to internal teams and clients.

• Partner with CX and strategy teams to connect user insights with business context.

• Guide research validation cycles pre- and post-launch, including A/B testing and Hotjar/GA analysis.

• Mentor junior researchers and build team research maturity.

What we need

• 5+ years of UX research experience, ideally in an agency or product setting.

• Deep knowledge of user-centered design and research methodologies.

• Strong communication and storytelling skills.

• Experience working in agile and cross-disciplinary environments.

• Ability to turn complex data into compelling insights.

• Proficiency in tools like Hotjar, GA, Maze, Optimal Workshop, Dovetail, etc.

• Excellent English (written and spoken).

About us

We’ve been exploring technology's potential to deliver breakthrough innovations since 1998. We believe that deep technical know-how combined with cutting-edge creativity drives change to future-proof businesses. Change relies on radical synergy. Technology and creativity should work in perfect unison. Tech enables creativity. Creativity unlocks the potential of tech.

Our track record of disruptive ventures and innovative ideas shows that we have transformative thinking deeply ingrained in our DNA. We punch above our weight when it comes to consulting, creating and maintaining digital ecosystems for global clients like VodafoneZiggo, Polestar, citizenM, and Philips. With a team of 450+ specialists across brand, experience, technology, and data & AI, we have the power to drive fundamental transformation at scale.

Diversity, Equity, Inclusion

Our people are a true cross-section of society. That’s how we ensure that the services, campaigns, and products we create uphold the same quality regardless of who interacts with them. We welcome everybody and respect individual identities. We are convinced that diversity stimulates creativity and ensures innovations.