Principal UX Researcher, Amazon Autos

Amazon; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An innovative team within a leading company is seeking a Principal UX Researcher to revolutionize the automotive shopping experience. This role involves leading complex research initiatives, leveraging diverse methodologies to uncover customer needs, and translating insights into impactful strategies. You will collaborate with cross-functional teams in a fast-paced environment, driving change through data and customer-centric design. If you are passionate about UX research and eager to shape the future of online car shopping, this opportunity is perfect for you. Join a dynamic workplace committed to diversity and inclusion, where your contributions will significantly influence product development.

Qualifications

• 10+ years of UX research experience with a focus on digital products.
• Proven ability to drive strategic decision-making through research.

Responsibilities

• Lead high-impact research initiatives to inform product strategy.
• Synthesize data to derive actionable insights for business goals.

Skills

UX Research

Data Analysis

Communication Skills

Agile Methodologies

Strategic Thinking

Education

Bachelor's Degree in a related field

Master's Degree (preferred)

Tools

Survey Techniques

Ethnographic Research Methods

Job description

Job ID: 2957885 | Amazon Advertising LLC

Are you a UX Researcher, passionate about new technologies, driving change through data, and using customer obsessed design processes to create products and services? We're on a journey to build something new!

The Amazon Autos team is looking for a thoughtful and passionate Principal UX Researcher, a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. We are building new research, discovery, and shopping products that can connect customers to their car of choice. Our goal is to simplify the car buying process and our group functions as a start-up within Amazon. We offer a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Amazon innovation.

You are adept at leveraging a range of research methods to understand the current state as well as uncover future customer needs and opportunities. You define research strategy and lead high-impact initiatives where the product and business strategy is highly complex. With a keen eye for adapting existing methods and creating new research frameworks, you provide critical insights that influence end-to-end customer experience and long-term business strategy.

Key job responsibilities

1. Build and sustain a program for collecting, synthesizing, and communicating foundational insights on needs, motivations, and trends, to inform planning efforts for Amazon Autos.
2. Lead complex, high-impact research initiatives where the future product strategy has yet to be defined, and apply the research to a strategy that benefits the business and customers.
3. Help leadership determine the right research questions to ask, creating the long-term research roadmaps in partnership with the research team that align to and inform business strategy and goals.
4. Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
5. Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
6. Translate insights into operational criteria aligned to business goals.
7. Persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.

About the team
This role is with a new line of business with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for cars online.

BASIC QUALIFICATIONS

- 10+ years in the field of UX research with a focus on research that informs long-term business strategy, ideally in the digital products and services industry.
- A portfolio that illustrates how your research has informed strategic decision-making.

PREFERRED QUALIFICATIONS

- Ability to independently drive multiple concurrent projects in an agile environment.
- Working knowledge of a full range of UX research methods, and the proven ability to execute the right methodology to get the needed results.
- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design.
- Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact.
- Ability to handle the highest level of complexity and ambiguity, defining crisp, cogent strategy for net-new product development, whether from many diverse inputs or with no input at all.
- Experience systematically weaving research insights into ideation and design sprint processes.
- Deep understanding of human motivations, capabilities, and limitations, and their implications for product design.
- Understanding of the product design process and how research is appropriately integrated at each phase.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.