Lead Utility Billing & Collections Coordinator

City of North Miami; North Miami (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

City of North Miami in Florida seeks an experienced administrative professional to supervise clerical staff in utility billing and lien activities. You will handle inquiries, support collections, and ensure accurate recordkeeping and compliant processes.

The role involves preparing lien searches, settlements, and releases, updating the main records system, and assisting in divisional budgeting. Training new staff and liaising with public officials are part of the position.

Qualifications

• Associate degree or equivalent combination of training and experience.
• Knowledge of management principles and public administration.
• Ability to supervise office staff and coordinate tasks.

Responsibilities

• Supervise clerical staff in utility billing and lien activities.
• Handle inquiries and resolve complaints regarding utility bills and liens.
• Oversee collections of delinquent accounts and monitor payment plans.
• Assist in lien search reports, settlement recommendations, and releases.
• Update records and prepare divisional budget justifications.
• Train new staff and coordinate with public officials on projects.

Skills

Public contact

Customer service

Supervision

Recordkeeping

Communication

Education

Associate degree in public or business administration

Equivalent combination of training and experience

Job description

City of North Miami in Florida seeks an experienced administrative professional to supervise clerical staff in utility billing and lien activities. You will handle inquiries, support collections, and ensure accurate recordkeeping and compliant processes.

The role involves preparing lien searches, settlements, and releases, updating the main records system, and assisting in divisional budgeting. Training new staff and liaising with public officials are part of the position.