Lead Unified Communications & Collaboration (UCC) Systems Engineer

Lincoln Financial Group; Greensboro (NC); Hybrid; USD 107,000 - 171,000; Full time

Job summary

Lincoln Financial Group in Greensboro/Charlotte, NC is seeking a Lead Unified Communications & Collaboration Systems Engineer to own technical direction for UCC and Microsoft 365, lead migrations, and provide hands-on mentoring without direct reports.

This individual-contributor role emphasizes architecture, platform modernization, automation, and cross-functional collaboration to deliver secure, scalable enterprise services.

Qualifications

• Extensive experience in engineering and supporting enterprise-scale Unified Communications, Microsoft 365, collaboration, or Digital Workplace technologies.
• Expert-level capability in architecture, engineering, administration, and troubleshooting of Microsoft Teams and 365 collaboration services, Exchange Online, and Teams Phone.
• Strong scripting and automation capabilities using PowerShell-based administration.
• Ability to design, implement, and support highly available enterprise services.
• Experience leading complex implementations, migrations, integrations, and modernization initiatives.
• Strong written and verbal communication skills to explain complex topics to diverse audiences.

Responsibilities

• Own technical direction for Lincoln’s UCC and Microsoft 365 environment, including architecture reviews and reference architectures.
• Lead complex implementations, migrations, integrations, and platform modernization from design through operational readiness.
• Provide technical direction and mentoring to engineers without direct people-management responsibility.
• Drive automation, standardization, and platform improvements while reducing technical debt.
• Translate roadmaps and trends into prioritized platform initiatives and investment recommendations.

Skills

UC & M365 engineering

Technical leadership

Troubleshooting

Automation & scripting

Architecture & reference architectures

Tools

PowerShell

Microsoft Teams

Exchange Online

Job description

Lead Unified Communications & Collaboration (UCC) Systems Engineer

Alternate Locations: Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

Requisition #:76880

The Role at a Glance

What you'll be doing

Technical Leadership and Engineering

• Own technical direction for Lincoln’s UCC and Microsoft 365 environment, including architecture reviews, reference architectures, engineering standards, configuration baselines, and solution designs.
• Lead complex implementations, migrations, integrations, lifecycle initiatives, and platform modernization from design through operational readiness.
• Provide technical direction and hands‑on mentoring to engineers, strengthening troubleshooting, design, and delivery capabilities without direct people-management responsibility.
• Drive automation, standardization, platform simplification, and continuous improvement while reducing technical debt and manual effort.
• Evaluate emerging technologies and translate Microsoft product roadmaps, industry trends, and artificial intelligence capabilities into prioritized platform roadmaps and investment recommendations.

Platform and Operational Excellence

• Serve as an escalation point for complex incidents and problem investigations, lead root‑cause analysis, and drive sustainable corrective actions.
• Support effective incident, problem, change, and service‑health management practices.
• Prepare solutions for architecture review and change governance, ensuring security, scalability, reliability, supportability, rollback planning, and operational ownership are addressed.
• Maintain technical documentation, runbooks, and knowledge that support platform operation, troubleshooting, and knowledge transfer.

Communication, Collaboration, and Influence

• Lead technical discussions and communicate risks, options, recommendations, and service outcomes clearly to technical and nontechnical audiences.
• Partner routinely with the Director of UCC/AV Engineering and leaders across Infrastructure, Network, Cybersecurity, Identity and Access Management, Enterprise Architecture, Artificial Intelligence, End‑User Technology, Service Management, and Business Technology teams.
• Build consensus across internal stakeholders, technology partners, and vendors while promoting accountability, knowledge sharing, and disciplined follow‑through.

Leadership at Lincoln

This is an individual-contributor technical lead role with no direct reports. Leadership is demonstrated through expertise, sound judgment, accountability, mentoring, and influence. You will help engineers succeed on complex work, shape cross‑team decisions, and model Lincoln’s expectation that employees demonstrate leadership within their respective roles.

Why Join Us

Join a team modernizing enterprise communications at scale. You will influence platform strategy and product roadmaps, help simplify and strengthen critical services, and shape how emerging capabilities including automation, Microsoft Copilot, and artificial intelligence are introduced securely and responsibly.

What we’re looking for

Must-Haves:

• Extensive experience in engineering and supporting enterprise-scale Unified Communications, Microsoft 365, collaboration, or Digital Workplace technologies.
• Expert-level capability in the architecture, engineering, administration, and troubleshooting of:
  • Microsoft Teams and Microsoft 365 collaboration services
  • Exchange Online
  • Teams Phone, enterprise voice, and telephony
  • PowerShell‑based administration and automation
• Working knowledge of adjacent technologies and control domains, including SharePoint and OneDrive, Microsoft Copilot, identity and access management, collaboration governance, networking, security and compliance, monitoring, endpoint integration, and conference room and audiovisual technologies.
• Experience designing, implementing, and supporting highly available enterprise services.
• Experience leading complex implementations, migrations, integrations, and modernization initiatives.
• Strong troubleshooting, analytical, and problem‑solving capabilities.
• Strong written and verbal communication skills, including the ability to explain complex technical topics to different audiences.
• Demonstrated ability to provide technical leadership, mentor others, influence decisions, and build consensus.
• Ability to balance architecture and long‑term technical direction with hands‑on engineering and operational priorities.

Nice-to-Haves:

• Experience automating Microsoft 365 or UCC services using PowerShell, Microsoft Graph, APIs, or comparable engineering tools.
• Experience integrating collaboration platforms with identity, security, compliance, networking, monitoring, and endpoint technologies.
• Experience providing technical leadership across organizationally or geographically distributed teams.
• Experience working in a regulated, security‑sensitive, or large enterprise environment.
• Relevant Microsoft, cloud, networking, security, audiovisual, or collaboration certifications.

Application Deadline

Applications for this position will be accepted through 1/31/27, subject to close earlier.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$106,875 - $171,000with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non‑discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long‑term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker‑dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Amnuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e‑mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.