Director, ServiceNow Platform

Lincoln Financial Group; Radnor (Delaware County); Hybride; USD 120 000 - 193 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Free financial counseling

Employee assistance program

Work arrangements that work for you

Résumé du poste

Lincoln Financial is seeking a Senior Technology Leader to own the ServiceNow platform strategy and drive enterprise transformation. You will lead a team across ITSM/ITOM and related modules within a hybrid work model, collaborating with business leaders to deliver value.

You will shape roadmaps, governance, and platform health while coaching talent and ensuring security, scalability, and compliance across the portfolio.

Qualifications

• 4 Year/Bachelor’s degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field.
• 5+ years in architecture, platform management or technology leadership, including 3+ years in management.
• ServiceNow platform administration, development, architecture, implementation, support, or governance.
• Proven experience with technology strategies, roadmaps, governance and operating models.
• Experience leading ServiceNow implementations (ITSM/ITOM/CSM/HRSD) or optimization.
• Experience managing vendors, licensing, budgets, contracts, and resources.
• At least one ServiceNow Certification and ITIL Foundation.

Responsabilités

• Establishes priorities, goals, and plans for the ServiceNow platform and support function.
• Leads a team of technology professionals and/or first-level leaders, accountable for performance.
• Hires, coaches, and develops talent to build organizational capability.
• Coordinates requirements with technical resources and tests deliverables.
• Leads agile ceremonies and matures ways of working.
• Directs platform investments, architecture, vendor strategy, risk, and business outcomes.

Connaissances

ServiceNow platform administration

Leadership

Technology strategy

Agile / Scrum

Vendor & budget management

ITIL

Team coaching

Cross-functional collaboration

Digital transformation

Formation

Bachelor's degree or equivalent

Master's degree (nice-to-have)

Outils

ServiceNow

Description du poste

Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:is not available for this opportunity.

The Role at a Glance

What you'll be doing

• Establishes and implements priorities, performance goals, and operating plans for the ServiceNow platform and application support function.
• Leads a team of experienced technology professionals and/or first-level leaders, with accountability for team performance, talent development, and results.
• Hires and retains talent and provides coaching, performance feedback, training, and stretch opportunities to build organizational capability.
• Performs project coordination and business analysis on key strategic initiatives; writes requirements for and coordinates with technical resources to deliver and test those requirements.
• Leads agile ceremonies and identifies maturity opportunities around ways of working.
• Executes the strategy, product roadmap, governance model, and standards for the ServiceNow platform and related application portfolio.
• Collaborates with technology and business leaders to identify, assess, and prioritize opportunities for digital transformation, automation, and enterprise service optimization.
• Directs the design, implementation, support, and optimization of ServiceNow capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and other applicable modules.
• Ensures platform solutions meet complex business, technical, security, compliance, scalability, and operational requirements.
• Provides inputs regarding platform investments, architecture, vendor strategy, risk, and business outcomes.
• Directs the resolution of complex platform, application support, service delivery, and stakeholder escalation issues through completion.
• Evaluates risks related to time, cost, scope, quality, security, and delivery and ensures appropriate mitigation plans are developed and implemented.
• Provides inputs on the budget, licensing strategy, resource plan, vendor relationships, contracts, and expenses for the assigned area of responsibility.
• Establishes performance measures and monitors platform health, delivery outcomes, service performance, and progress toward established objectives and key results.
• Evaluates emerging ServiceNow capabilities, technologies, and industry practices and recommends opportunities to improve business value and operational efficiency.
• Leads cross-functional teams in the delivery of complex enterprise platform initiatives and transformation programs.
• Maintains knowledge of current and emerging trends, assesses their potential impact, and collaborates with management to incorporate relevant developments into current and future strategies.

What we’re looking for

Must-Haves:

• 4 Year/Bachelor's degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field.
• 5+ years of experience in application architecture, enterprise platform management, application support, or technology leadership that directly aligns with the responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Demonstrated experience with ServiceNow platform administration, development, architecture, implementation, support, and/or governance in a complex enterprise environment.
• Demonstrated experience executing technology strategies, architecture roadmaps, governance frameworks, and operating models.
• Experience leading ServiceNow implementations or optimization efforts involving ITSM, ITOM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), or other applicable modules.
• Experience managing technology vendors, licensing agreements, platform investments, budgets, contracts, and resource plans.
• At least one ServiceNow Certification: Certified System Administrator, ServiceNow Certified Application Developer, or comparable ServiceNow certification.
• ITIL Foundation certification or higher.

Nice-to-Haves:

• Master's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• ServiceNow Certified Technical Architect (CTA).
• ITIL Managing Professional or Strategic Leader certification.
• Professional Scrum Product Owner (PSPO) certification.
• Project Management Professional (PMP) certification.
• Experience leading enterprise digital transformation, automation, or platform modernization initiatives within a large, complex organization.
• Experience establishing platform governance, operating models, and service management best practices at an enterprise scale.

Application Deadline

Applications for this position will be accepted through March 1, 2027, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$120,375 - $192,600with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.