Lead Transportation Coordinator

Ryder Supply Chain Solutions; Huntsville (AL); On-site; USD 54,000 - 66,000; Full time

Job summary

Ryder Supply Chain Solutions seeks a Supervisor Shipment Management to coordinate with internal and external customers, lead Supervisors and Coordinators, and develop training programs. You will provide logistical solutions, track financial metrics, and present account status updates to clients.

The role requires strong leadership, clear communication, and the ability to manage multiple tasks in a fast-paced transportation environment.

Qualifications

• H.S. diploma/GED required.
• Bachelor's degree preferred; related field plus 2 years logistics experience.
• 2+ years direct transportation/logistics experience.
• 0-1 year direct supervisory or leadership experience.
• Advanced knowledge of transportation industry and RIL services.
• Proficient PC skills; knowledge of i2 TM and legacy SMS systems.
• Understanding of SMCC financial requirements and ERP interactions.

Responsibilities

• Direct interface with internal and external customers on operational issues.
• Direct supervisory responsibilities for all SMC’s and provide direction to SMRs.
• Support front line execution of customer requirements and solution deployment.
• Maintain ISO 9001 quality system and act as internal ISO auditor.
• Accumulate and report account-specific metrics to SMCC management.
• Plan staffing and operational requirements based on forecast.
• Performs other duties as assigned.

Skills

Leadership

Customer interface

Communication skills

Problem solving

Teamwork

Time management

Detail oriented

Multi-tasking

Education

HS diploma or GED

Bachelor's degree preferred

Tools

i2 TM

SMS systems

MS Excel

Job description

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Job Description

Summary

The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

Essential Functions

• Customer Interface and Service: Direct interface with internal and external customers on operational issues and tactical communications
• Operational Responsibility: Direct supervisory responsibilities for all SMC’s and responsibility to provide direction to SMRs
• Tactical Account Level Operational Support: Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment
• Continuous Improvement & ISO 9001 Quality Program: Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor
• Reporting, MOPs and Metrics: Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management
• Operational Planning: Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to lead/manage othersDemonstrated ability to manage a diverse workforce in a command center environment
• Effective leadership skills
• Maintains a high degree of professionalism
• Ability to represent the company with external constituents
• Ability to build strong customer relationshipsDirect customer interface (internal/external) on all customer related issues
• Demonstrates a high level of accuracy, even under pressureAbility to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skillsDetail oriented with excellent follow-up practices
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Qualifications

• H.S. diploma/GED required
• Bachelor’s degree preferred Degree in related field plus 2 years Logistics experience
• Two (2) years or more direct transportation and/or logistics work experience required
• 0 to One (1) year direct supervisory or leadership experience required
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Travel

DOT Regulated

None

Job Category

Transportation

Our Culture & Commitment

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

60000

Maximum Pay Range:

60000

Benefits Information:

For all Full-time positions only

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or800-793-3754.

Current Employees

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