Lead TPM, GenAI Identity Platform Rollouts

Amazon; Seattle (WA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon's Item Identity team aims to deliver a single, definitive product identity for every item in Amazon's catalog. You will own the program's external rollout to internal businesses and partners, coordinating phased adoption, launch gates, and customer communications while leveraging GenAI to streamline operations.

You will partner with senior engineering and product leaders to translate platform behavior into customer value, drive cross-team alignment, and mentor other TPMs, all within a

Qualifications

• 7+ years of technical product or program management experience.
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Responsibilities

• Own the phased rollout of the platform to internal business customers and external partners: sequencing, staged adoption, and progress against plan.
• Own the go/no-go launch gates, ensuring every production rollout meets its quality bar before it ships and holding the line between speed and customer trust.
• Champion AI-native ways of working across the program: use GenAI to run the operating cadence, triage and route escalations, synthesize customer signal, and scale program mechanisms that would otherwise be manual.
• Own the program's operating cadence and business reviews: run the forum, surface the hard-to-decide topics, and drive cross-organization alignment and action closure.
• Own the customer escalation pipeline end to end: intake, triage, routing to the right team, and turning escalations into lasting product and process improvements.
• Own the relationship with partners and internal consumers, including how they integrate with and consume the platform, and set clear expectations.
• Drive cross-organization dependencies across engineering, product, and business teams, tracking commitments to completion.
• Partner with senior engineering and product leaders to translate between the platform's technical behavior and customers' business needs.
• Define and communicate the program's roadmap and operating mechanisms, and raise the program-management bar across the organization while mentoring other TPMs.

Skills

Technical program management

Engineering collaboration

Software development

Cross-functional coordination

Job description

Amazon's Item Identity team aims to deliver a single, definitive product identity for every item in Amazon's catalog. You will own the program's external rollout to internal businesses and partners, coordinating phased adoption, launch gates, and customer communications while leveraging GenAI to streamline operations.

You will partner with senior engineering and product leaders to translate platform behavior into customer value, drive cross-team alignment, and mentor other TPMs, all within a