Lead Therapist - Babington House

Soho House via Caterer.com; Kentucky; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Team discount on Food & Drink

Health Cash Plan

Dental Plan

Birthday Day Off

Staff Room Rates

Free Counselling Sessions

Continuous training

Job summary

Soho House in a prestigious setting seeks a Lead Therapist to oversee daily therapy operations, deliver premier treatments, and mentor staff while maintaining exemplary member service.

Ideal candidates have leadership experience in spa environments, strong communication, and a broad range of therapies. This role emphasizes high standards, compliance, and continuous improvement within a luxury wellness team.

Qualifications

• Extensive experience as a qualified therapist.
• Proven leadership experience within a spa or wellness environment.
• Excellent communication, coaching, and interpersonal skills.
• Ability to motivate and inspire a team in a high-end service setting.
• Strong organisational skills and attention to detail.
• Relevant therapy qualifications (e.g., massage, beauty, holistic therapies).
• Additional certifications in advanced or specialised treatments.
• Knowledge of spa software and booking systems.

Responsibilities

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences.
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols.
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction.
• Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings.
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times.
• Handle member enquiries, feedback, and complaints with professionalism and discretion.
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives.
• Manage stock levels of therapy products and equipment, placing orders as needed.
• Lead regular team meetings to foster communication, motivation, and continuous improvement.
• Maintain detailed client records and treatment documentation in line with confidentiality policies.

Skills

Leadership

Communication

Mentoring

Customer service

Teamwork

Organisational skills

Spa knowledge

Booking systems

Tools

Spa booking software

Job description

At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests.

This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction
• Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times
• Handle member enquiries, feedback, and complaints with professionalism and discretion
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives
• Manage stock levels of therapy products and equipment, placing orders as needed
• Lead regular team meetings to foster communication, motivation, and continuous improvement
• Maintain detailed client records and treatment documentation in line with confidentiality policies

What we are looking for...

A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Extensive experience as a qualified therapist with a broad range of treatments
• Proven leadership experience within a spa or wellness environment
• Excellent communication, coaching, and interpersonal skills
• Ability to motivate and inspire a team in a high-end service setting
• Strong organisational skills and attention to detail
• Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
• Additional certifications in advanced or specialised treatments
• Knowledge of spa software and booking systems

Physical Requirements:

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

As set forth in Soho House via Caterer.com ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.