On-Call Spa Therapist

Mandarin Oriental Group; Boston (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

MOstay benefits

Meals served on duty

Discounted colleague parking

Daily uniform laundering

Job summary

Mandarin Oriental Boston is seeking a Spa Therapist to provide personalized guest services in the Spa Department. You will perform treatments, review bookings, and maintain knowledge of our spa menu, ensuring guest comfort and adherence to brand standards.

The role requires a MA massage therapy license, strong communication skills, and flexibility to cover weekends and holidays. Competitive with on-site responsibilities and health & safety compliance.

Qualifications

• Valid Massachusetts massage therapy license with relevant experience, preferably in a luxury setting.
• Excellent communication and organization skills.
• Reading, writing and spoken English proficiency.
• Ability to stand for long shifts and maintain professional appearance.

Responsibilities

• Perform spa treatments while keeping guest comfort as a priority.
• Be punctual for appointments and review bookings after each treatment.
• Maintain knowledge of spa menu, treatments, and products.
• Keep work area clean and well organized at all times.
• Follow Forbes 5-Star Standards and Mandarin Oriental policies.
• Ensure replenishment of consumables and maintain spa equipment.
• Report any breakage or issues to spa management and coordinate repairs.
• Operate spa equipment safely according to procedures.

Skills

Guest service

Communication

English proficiency

Flexibility

Education

Massachusetts massage therapy license

Job description

About the job

Based at the Mandarin Oriental Boston / within the Spa Department in Boston, Massachusetts, the Spa Therapist position is responsible for providing personal assistance to any guest arriving for their reserved spa treatments. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.

The Spa Therapist reports to the Director of Spa and Wellness and Spa Managers.

As a Spa Therapist you willresponsiblefor the following duties:

• To perform treatments on guests while maintaining the guest’s comfort at all times.
• Be on time for appointments and thoroughly review appointments after completing each treatment.
• Maintain knowledge of spa menu, treatment details, and products.
• Keep work area clean and neat at all times.
• Must follow Forbes 5-Star Standards and Mandarin Oriental Policies and Procedures as taught by trainer.
• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition.
• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations.
• Operate equipment needed for therapist duties and follow procedures for the use of any equipment according to specifications while mindful of safety protocols.
• Request, collect stock and supplies in accordance with par stock levels for treatment rooms.
• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests and Residents.
• Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work.
• Maintain overall health/sanitation, and safety standards in work areas.

• Anticipate guests' needs to provide exceptional and unique guest experiences in line with MOHG standards.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Perform all treatments to the highest standards.
• Other duties as assigned by management.

As a Spa Therapist, weexpectfrom you:

• Possess and maintain a valid, Massachusetts issued massage therapy license with corresponding work experience in a similar position, preferably in a luxury setting.
• Maintaining a flexible, on-call schedule is required, including weekends and holidays.
• Exhibit excellent communication and organization skills.
• Reading, writing, and oral proficiency in the English language.
• Ability to stand for the majority of the shift.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.

Compensation

This position offers a base hourly rate of $14.81, plus 17% commission on services performed and gratuity. Depending on treatment type and length, total earnings typically range from $135–$175 per treatment performed.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages.

• Meals served while on duty.
• Discounted colleague parking available, including $15/day valet.
• Daily uniform laundering

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

We’re Fans. Are you?