Lead the Customer Support Team of a Startup

Mailscale; United States; Remote; Confidential; Full time

Job summary

A leading startup company is seeking a passionate Customer Support Leader to join their dynamic team. This role involves leading a support team, enhancing customer experience, and contributing innovative ideas for improvement. If you're excited about shaping the future for thousands of customers, this could be the role for you!

Benefits

Flexibility in work setup

Opportunities for career growth

Dynamic and innovative environment

Leadership opportunities

Qualifications

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset.
• Strong communication and leadership skills.

Responsibilities

• Lead, hire and manage a support team.
• Develop, implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Skills

Communication

Leadership

Problem-solving

Empathy

Job description

At Mailscale, we're helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you :)

Does this excite you?

Tasks

• Lead, hire and manage a support team.
• Develop, implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

Benefits

• Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
• Growth: Advance your career in an exciting, fast-growing startup.
• Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
• Flexibility: Enjoy a flexible work setup focused on outcomes.