Mailscale: Lead the Customer Support Team of a Startup at join.com

Feedinkoo; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An exciting startup is seeking a dynamic leader to head the Customer Support Team. This role involves managing a dedicated team to deliver exceptional service to over 5000 business customers. You will shape the customer experience by implementing innovative support strategies and fostering a proactive, solution-oriented environment. If you are passionate about customer service and have the skills to lead a team in a fast-paced, flexible setting, this opportunity could be your next big career move. Join a forward-thinking company where your ideas can truly make an impact!

Benefits

Flexible Work Setup

Career Growth Opportunities

Dynamic Work Environment

Innovative Culture

Qualifications

• Proven experience in customer support or similar roles.
• Strong communication and leadership skills are essential.

Responsibilities

• Lead, hire and manage a support team effectively.
• Develop and improve support strategies and KPIs.

Skills

Customer Support Experience

Leadership Skills

Problem-Solving

Strong Communication

Empathy

Job description

Mailscale: Lead the Customer Support Team of a Startup at join.com

About the job
Mailscale is looking for a Lead the Customer Support Team of a Startup.
At Mailscale, we’re helping businesses to grow and be seen by sending more emails.

We care about customers.
Our bold vision is to create a 5-star hotel experience for them—an experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you. Does this excite you?

Tasks

1. Lead, hire and manage a support team.
2. Develop, implement and improve support strategies and KPIs.
3. Maintain & improve support documentation and processes.

Requirements

1. Proven experience in customer support or similar roles.
2. Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
3. Strong communication and leadership skills.
4. Empathy and passion for customer service.

What We Offer

1. Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
2. Growth: Advance your career in an exciting, fast-growing startup.
3. Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
4. Flexibility: Enjoy a flexible work setup focused on outcomes.