Lead Teller - Colfax & Franklin

PNC Financial Services Group, Inc.; Denver (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Time off

Benefits

Learning and career development

Wellness programs

Recognition

Job summary

PNC Financial Services Group, Inc. is seeking a dedicated teller supervisor/leader to coach tellers, engage customers, and promote banking solutions within the branch environment. You will guide staff through daily operations, training, and process adherence to deliver a superior customer experience.

The role emphasizes mentoring, performance support, and opportunities to refer customers to additional PNC products while maintaining policy compliance and operational excellence.

Qualifications

• Demonstrates strong customer service skills and ability to address customer needs.
• Excellent communication and interpersonal abilities with customers and colleagues.
• Proven problem resolution and decision-making capabilities.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and loyalty.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Assists Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance tasks are completed accurately and efficiently.

Skills

Customer service

Clear communication

Problem solving

Job description

* Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.* Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.* Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.* Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.