Lead Teller

MidSouth Community Federal Credit Union; Warner Robins (GA); On-site; USD 26,064 - 32,580; Full time

Job summary

MidSouth Community Federal Credit Union is seeking a Lead Teller in Warner Robins, Georgia. The role involves assisting members with financial transactions and educating them on products and services offered by the credit union.

Ideal candidates will have over five years of customer service experience, attention to detail, and the ability to train other staff. The position requires a high school diploma or GED and offers full-time hours with a starting pay range from $18.92 to $23.65 per hour.

Qualifications

• Five or more years of similar or related experience.
• History of satisfactory performance and behavior.
• Ability to train other Tellers.
• Ability to function as backup vault custodian.
• Demonstrated ability to handle complex inquiries.

Responsibilities

• Assist members by offering products and services to improve their financial lives.
• Handle financial transactions and resolve member issues.
• Educate members on the features and benefits of products.
• Maintain professionalism and courtesy to all members.

Skills

Cash handling experience

Customer service

Adaptability

Attention to detail

Education

High school diploma or GED

Job description

MidSouth Community Federal Credit Union is seeking to hire a talented individual who is driven by the desire to serve others in Warner Robins, Georgia.

Who Are We?

As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day—both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do.

A Day In the Life as a Lead Teller

The primary role of a Lead Teller (non-exempt, Grade 7) at MidSouth Community FCU is to assist members by offering products and services that would improve the members' financial lives. As a Lead Teller, you will be handling financial transactions, resolving members' problems, and answering questions that cover the MidSouth spectrum of products and services. You will also process financial transactions, sell monetary instruments, and educate members on the features and benefits of MidSouth's products and services.

What Are We Looking For?

If you have worked in a cash-handing or customer/member-facing role that requires a high level of accuracy and attention to detail, this position may be perfect for you!

In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.

Experience & Qualifications

• Five or more years of similar or related experience.
• History of satisfactory performance and behavior.
• Ability to train other Tellers (on-the-job training).
• Ability to function as backup vault custodian.
• Demonstrated ability to handle complex inquiries and issues successfully.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purpose of giving or obtaining information which may require some discussion.

How is the Work Schedule?

The Lead Teller position is a full-time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the branch. For this rotation, one person in the branch would be scheduled to work during the branch's open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior.

Starting Pay

$18.92 – $23.65 per hour.