Lead Teller

PNC Financial Services Group, Inc.; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a customer-focused teller in North Carolina to deliver a unique banking experience. You will engage customers, handle transactions accurately, and identify opportunities to refer products and services to meet client needs.

You will also support branch operations, mentor newer tellers, and uphold all policies while contributing to a team-driven environment. This role emphasizes customer wellbeing, loyalty, and operational efficiency.

Qualifications

• Clear communication skills and ability to resolve issues during customer interactions.
• Proficient in handling teller transactions accurately and efficiently.
• Ability to coach and mentor peers while following bank policies.

Responsibilities

• Provide excellent customer service and identify banking opportunities through conversations with customers.
• Promote PNC products and refer customers to branch staff as appropriate.
• Assist Branch Manager with performance-related processes and daily operations.

Skills

Clear communication

Transaction handling

Problem resolution

Job description

* Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.* Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.* Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.* Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.