Lead Teller

Park Bank - Madison; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading bank in Madison seeks a Lead Teller to oversee branch operations, ensure accuracy, and provide exceptional client service. The role requires strong leadership skills and a commitment to operational excellence, making a significant impact on the client experience.

Qualifications

• Minimum 3-5 years of related work experience.
• High School Diploma or equivalent required.

Responsibilities

• Interact with clients and retail associates in a friendly manner.
• Oversee tellers and provide feedback on client experience.
• Manage operational audits and adhere to cash handling procedures.

Skills

Client Service

Leadership

Problem Resolution

Education

High School Diploma

Associate's Degree

Job description

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Job Requirements

Description

Who is Park Bank? At Park Bank, we believe that drive and ambition come from the heart. Achievement means different things to each of us. There's no one way to what’s next. Our story of achievement starts with each member of our team. We are always searching for great people to join us, regardless of our current job openings.

While a culture-fit is appreciated, a culture-add is even better. If you are passionate about providing exceptional client service and building partnerships that champion all who are driven to achieve financial goals, come join our branch family. If you thrive in making personal connections, exude confidence, and are committed to helping our clients succeed, we will support your career development.

General Summary

As a Lead Teller, you are responsible for all aspects of the Teller role and additionally overseeing and maintaining accuracy for branch operations. This includes audit requirements, cash handling, procedures, variances, and scanning routines. Lead Tellers support the client experience by helping with escalated client issues, providing overrides, and problem resolution. You are expected to be a leader in the branch by providing training and guidance to tellers and ensuring operational excellence.

Primary Duties/Responsibilities

1. Interact with clients and other retail associates in a friendly and upbeat manner.
2. Demonstrate leadership and professionalism.
3. Process transactions for clients in a timely and accurate manner.
4. Abide by cash handling procedures.
5. Manage operational audits.
6. Oversee tellers and provide feedback on client experience.
7. Adhere to regulatory requirements and training.
8. Support onboarding of new tellers.
9. Maintain strong attendance and dependability.
10. Support client needs by asking open-ended questions and effectively transitioning clients to appropriate staff.

Requirements

Required Education and Experience

• High School Diploma or equivalent. Equivalent years of experience also accepted.
• Minimum 3-5 years of related work experience; or equivalent combination of education and experience.

Preferred Education and Experience

• Associate's Degree or post-secondary classes/degree. Equivalent experience also accepted.

Additional notes: Park Bank is a drug-free workplace. All candidates will be required to submit to drug testing after a conditional offer of employment. Employment is contingent on passing the drug test. Credit, criminal, and driving history will be reviewed. Park Bank is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.

Application Instructions

Apply Online: ipc.us/t/FF26B223C9694185

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking

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