Lead Technologist - Infrastructure Risk Remediation - Remote

Amtrak; Oregon; Hybrid; USD 94,000 - 122,000; Full time

Job summary

Amtrak seeks an IT systems support professional to provide operational support for production systems and maintenance (O&M) across end-users, applications, infrastructure, platforms, or network services. You will serve as the technology SME, offering consultative guidance in system administration within project settings.

You will troubleshoot and lead escalated issues with vendors, while identifying opportunities for process improvements through new technologies and informing long-term

Qualifications

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• 6 years of relevant work experience.
• Experience with SCCM, Intune, PatchMyPC and Shell Scripting.

Responsibilities

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.
• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.
• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.
• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.
• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

Skills

Troubleshooting

Team leadership

ITIL process

Communication

Shell scripting

Education

Bachelor's Degree or equivalent

Tools

SCCM

Intune

PatchMyPC

Shell Scripting

Job description

JOB SUMMARY

Provide operational support for production systems and maintenance (O&M) for end-users, applications, infrastructure, platforms, or network services. Play a leading technical role in one or more moderately complex projects, serving as the technology subject matter expert. Offer consultative guidance and technical expertise in system administration and support services in a project setting. Handle moderately complex tasks and projects, addressing support issues that may pose risks or impact business unit performance.

ESSENTIAL FUNCTIONS

• Troubleshoot and evaluate existing information systems, applications, and networks, proposing solutions and alternatives.


• Lead a team handling escalated support issues, collaborating with vendors during problem resolution.


• Offer technical expertise across business functions, identifying opportunities for process improvement through new technologies.


• Research and analyze technologies within area of expertise and assesses emerging technologies for potential adoption.


• Make recommendations influencing long-term technology strategy and planning for multiple business units, assisting in source selection strategies and ensuring alignment with enterprise architecture.

MINIMUM QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.


• Plus 6 years of relevant work experience.


• Experience with tools such as SCCM, Intune, PatchMyPC and Shell Scripting

PREFERRED QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.


• Plus 8 years of relevant work experience.

KNOWLEDGE, SKILLS and ABILITIES

• Excellent communication and interpersonal skills, excels in team collaboration, and is self-motivated


• Demonstrated ability in applying the ITIL Framework for Incident, Change, Problem, and Release Management

The salary/hourly range is $94,300.00 - $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

BENEFITS

• Health and Wellbeing


• Financial and Retirement


• Work and Family Life Support


• Health, Dental, and Vision Insurance


• 401K with Employer Match


• Generous Paid Time Off


• Wellness Programs


• Railroad Retirement Benefits


• Paid Caregiving Days and Backup Care


• Health Savings Account


• Public Service Student Loan Forgiveness


• Fertility and Family Building Benefits


• No-cost Personal Health Advocate


• Student Loan Assistance


• Adoption and Surrogacy Assistance


• Medical Plan Opt-out


• Credit Tuition and Education Reimbursement


• Paid Family Leave


• Life Insurance


• Rail Pass Privileges


• Short- and Long-term Disability Insurance


• Employee Assistance Program


• No-cost Financial Advisor Sessions


• Commuter and Flexible Spending Accounts

Work Arrangement: 02-Remote Optional

Relocation Offered: No

Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recogn

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.