Lead Technician - Level 1

AV Hiring USA; Grand Rapids (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Certification support

Leadership development

Collaborative environment

Mentorship opportunities

Job summary

AV Hiring USA in Grand Rapids, MI seeks a Lead Technician – Level 1 to lead AV integration projects, coordinating installation personnel and subcontractors while ensuring project quality and timely delivery.

The role requires advanced networking, system commissioning, and hands-on work with LED video walls and flat panels, plus CTS-I certification and Crestron/Biamp training.

Qualifications

• CTS-I certification is required.
• Wi-Fi configuration for AV installations is required.
• AV over IP deployment and configuration is required.
• Dante networking and static IP configuration are required.
• Advanced troubleshooting capabilities are required.
• Advanced rack fabrication and installation skills are required.
• Experience with LED video walls and flat panel video walls required.
• Advanced system commissioning experience required.
• Biamp Tesira Forte online training certification required.
• Crestron Toolbox online training required.
• Crestron 101 training certification required.
• Ability to load programmer-provided control code.
• Ability to install device firmware and software.
• Ability to configure and load basic Biamp audio programming.
• Valid Crestron, AMX, Biamp, and Extron credentials.
• Valid driver's license is required.
• Ability to work under pressure and meet schedules.
• Strong conflict resolution and negotiation skills.
• Professional appearance and demeanor.
• Commitment to ongoing professional development.

Responsibilities

• Lead AV integration projects through completion with internal staff and subcontractors.
• Forecast labor, materials and resources for project execution.
• Independently commission complete AV systems: calibration, color balancing, resolution management, testing, and verification.
• Assess project readiness for engineering and programming activities.
• Lead project closeout and post-project reviews.
• Enforce QA and testing processes.
• Recommend installation approaches per codes and best practices.
• Coordinate with manufacturer tech support and initiate RMAs.
• Prepare daily status reports detailing progress, issues and remaining needs.
• Maintain communication with project management and installation leadership.
• Perform additional duties as assigned.

Skills

CTS-I certification

Advanced networking

Wi-Fi configuration

AV over IP

Dante networking

Static IP configuration

Advanced troubleshooting

Rack fabrication

LED video walls

Biamp Tesira Forte

Crestron Toolbox

Crestron 101

Load control code

Firmware loading

Driver's license

Under pressure / time management

Conflict resolution

Professional appearance

Ongoing professional development

Tools

Crestron Toolbox

Biamp Tesira Forte online training

Crestron 101 training

Job description

Job Title:Lead Technician – Level 1 - MI

Location: Grand Rapids, MI

Salary: $35-$45 per hour

Position Type: Full time

Category: AV Integration

Summary

The Lead Technician – Level 1 is responsible for leading audiovisual integration projects of varying size and complexity, coordinating installation personnel and subcontractors, and ensuring successful project completion. This role requires advanced commissioning, troubleshooting, networking, and installation expertise while maintaining project quality standards, communication, and operational efficiency.

Key Responsibilities

• Lead audiovisual integration projects through completion, coordinating internal staff and subcontractors as required.
• Forecast labor, material, and resource requirements to support project execution.
• Independently commission complete AV systems, including:
  • Audio level calibration and gain structure setup.
  • Display color balancing.
  • Resolution management and optimization.
  • Operational testing and validation.
  • Final system verification to ensure proper performance.
• Assess project readiness for engineering and programming activities.
• Participate in and lead project closeout and post-project review discussions when required.
• Enforce and adhere to established quality assurance and testing processes.
• Recommend installation approaches based on applicable codes, standards, and industry best practices.
• Coordinate with manufacturer technical support and initiate RMAs when necessary.
• Prepare and distribute daily project status reports detailing progress, issues, required materials, and remaining labor needs.
• Maintain consistent communication with project management and installation leadership teams.
• Perform additional duties as assigned.

Required Qualifications

• CTS-I certification.
• Advanced networking knowledge, including:
  • Wi-Fi network configuration supporting AV installations.
  • AV over IP deployment and configuration.
  • Large-scale network setup, Dante networking, and static IP configuration.
• Advanced troubleshooting capabilities.
• Advanced rack fabrication and installation skills.
• Experience installing LED video walls and flat panel video wall systems.
• Advanced system commissioning experience.
• Biamp Tesira Forte online training certification.
• Crestron Toolbox online training course completion.
• Crestron 101 training certification.
• Ability to load programmer-provided control code.
• Ability to install device firmware and software.
• Ability to configure and load basic Biamp audio programming.
• Valid Crestron, AMX, Biamp, and Extron login credentials.
• Valid driver's license.
• Ability to work effectively under pressure and within time-sensitive project schedules.
• Strong conflict resolution and negotiation skills.
• Professional appearance and demeanor.
• Commitment to ongoing professional development.

Benefits

• Competitive compensation package.
• Comprehensive benefits program.
• Ongoing certification and professional development support.
• Leadership development opportunities.
• Collaborative and growth-focused work environment.
• Opportunities to mentor team members and contribute to operational improvements.