Specialist, Technical Support Engineering / Transmission Control (TC)

L3Harris Technologies; Fort Meade (MD); On-site; USD 73,000 - 135,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

Employee Assistance Program

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies is seeking an experienced Technical Support Engineer to join our team in Fort Meade, Maryland, supporting Wideband SATCOM operations under the WSOTS II contract. This is a full-time on-site position.

The ideal candidate holds an active Top Secret clearance with SCI eligibility, a relevant degree with several years of WSOC and military SATCOM experience, and proven ability to analyze transmissions, log reviews, and incident response.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Bachelor’s Degree and minimum 4 years of prior relevant experience; graduate degree with 2 years; or 8 years in lieu of a degree.
• Minimum of 3 years’ experience working in a WSOC.
• Minimum of 3 years of Military SATCOM experience, incl. SATCOM transmissions analysis and link performance.
• 3 years of IT and WSOMS network administration, Windows AD domain experience.

Responsibilities

• Provides SATCOM transmissions control and operations technical support and analysis to operations personnel.
• Performs OS, application software, database, and network protocol analysis and support.
• Coordinates with WSOMS sites for software upgrades and patch verification.
• Recommends and implements engineering design changes to meet technical requirements.
• Performs on-site customer training and on-the-job training support.
• Reviews audit, security, and application logs and takes corrective action.
• Maintains firewall rules, IDS, and handles intrusions.
• Analyzes satellite and network performance after reconfiguration.
• Analyzes DSCS and WGS configurations; provides SIPRNet/NIPRNet admin support; 24/7 coverage.
• Establishes cybersecurity configurations based on DISA STIGs and IAVM Notices.

Skills

SATCOM operations

Troubleshooting

On-site support

Log analysis

Education

Bachelor’s Degree in a related field

Graduate Degree (optional) / 2 years experience

Tools

Windows AD domain

Network monitoring

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Specialist, Technical Support Engineering / Transmission Control (TC)
Job Code: 44255
Job Location: Fort Meade, Maryland
Job Schedule: 5/8 Monday-Friday
Job Description: L3 Harris Technologies Inc. is seeking an experienced Technical Support Engineer to join our team in supporting the Wideband Satellite Communications Operations and Technical Support II (WSOTS II) Contract. This is a full-time on-site position.

Essential Functions:

• Provides SATCOM transmissions control and operations technical support and analysis services and technical assistance as needed to operations personnel to analyze SATCOM transmissions, configurations of SATCOM accesses, and link performance of these SATCOM accesses.
• Performs analysis and support of Operating Systems, application software, database applications, and network protocols.
• Coordinates with WSOMS sites for the scheduling of software upgrades and releases and confirms patches and fixes have been applied and implemented correctly.
• Recommends and implements engineering design changes required to adapt technical requirements.
• Performs on-site customer training to include interface with technical representatives. Performs OJT and informal training support as required.
• Performs daily review of audit, security, and application logs and identifies problem areas or trends, takes the proper action to remedy, and generates required reports.
• Maintains firewall rule sets and related parameters, IDS, reviews audit logs, and takes required corrective action when an intrusion is detected.
• Following reconfiguration, analyzes satellite and network performance to confirm the effectiveness of the reconfiguration and identify anomalies.
• Analyzes DSCS and WGS network configurations and link performance. Provides administration support to site SIPRNet and NIPRNet. Assists with primary troubleshooting and anomaly resolution for all mission systems within the WSOC’s shift work, providing 24/7/365 coverage
• Establishes and maintains up-to-date cybersecurity configurations based on DISA STIGs and IAVM Notices

Qualifications:

• Active Top Secret clearance with SCI eligibility
• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Minimum of 3 years’ experience working in a WSOC.
• Minimum of 3 years of Military SATCOM experience, including experience with satellite transmission control and the ability to analyze SATCOM transmissions, accesses, and link performance.
• 3 years of experience in computer-based satellite network control systems and IT, the use of IT tools for managing and troubleshooting complex computer networks, and management of WSOMS computer networks with skills particular to the administration of a Windows and AD domain environment.

Preferred Additional Skills:

• DoD 8570.01-M IAT Level 2 certification (e.g., Security+ CE, CySA+, GICSP, GSEC, SSCP, CCNA Security, CND)
• Experience in the use of Information Technology (IT) tools
• Ability to plan, implement, verify, and troubleshoot local and wide-area enterprise networks
• Experience in network troubleshooting skills (Cisco IOS, IP routing, EIGRP)
• Experience implementing patches, scanning, remediate findings, and auditing; working knowledge of RMF and cybersecurity requirements

In compliance with pay transparency requirements, the salary range for this role in Maryland is $73,000 - $135,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer.