Lead Technical Program Manager - Market Expansion

Next Frontier Capital; Tampa (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in the United States seeks a Lead Technical Program Manager for Payments Technology to drive Market Expansion tech programs and deliver innovative solutions.

You will oversee complex projects, manage resources, and lead cross-functional teams across time zones. The role emphasizes stakeholder management, agile practices, and AI-enabled governance for program planning and risk synthesis with strong collaboration across engineering, product, and business units.

Qualifications

• 5+ years of experience in technical program management leading complex technology projects and programs in a large organization.
• Experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with validation and data-sensitivity awareness.
• Ability to review and validate AI-assisted plans, risks, and recommendations and escalate when uncertain.
• Advanced expertise in stakeholder management to influence decisions across cross-functional teams and clients.
• Effective communication and presentation skills to both business and technical audiences; collaborative teamwork.
• Experience working with globally diverse teams across multiple time zones and with key business stakeholders and development teams.
• Advanced experience with vendor relations to enable access to shared applications and services.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines for on-time delivery of technology solutions.
• Leverage enterprise AI capabilities to accelerate program planning and risk synthesis while ensuring data handling requirements.
• Identify and mitigate risks; implement contingency plans to maintain momentum.
• Collaborate with engineering, product, and business stakeholders to define program scope and deliverables.
• Use data-driven analyses to monitor performance and drive optimizations for efficiency.
• Champion agile delivery practices and continuous improvement within the team.
• Promote AI-assisted governance with human review and delivery standards alignment.

Skills

Technical program management

Stakeholder management

AI governance

Agile delivery

Cross-functional leadership

Global collaboration

Vendor management

Tools

Enterprise AI tools

Job description

Leverage your deep technical expertise and leadership to guide Market Expansion projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Payments Technology, you will drive the successful delivery of complex technology projects and programs related to Market Expansion business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team.
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Effective communication and presentation skills both to business and technical audience and the ability to work collaboratively in teams to achieve common goals
• Adept at working in globally diverse teams across different time zones and forging relationships with key business stakeholders and development teams
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services

Preferred qualifications, capabilities, and skills

• Experience in Treasury Services, Cash Management or Global Transaction Banking would be an advantage
• Experience in managing projects with complex regulatory requirements
• Experience in projects that involve launching products into new global markets
• Experience in managing infrastructure/data center implementation projects

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Manage complex Market Expansion tech programs, driving innovation and success with expert skills.