Lead Technical Program Manager - Global Banking Technology

JPMorganChase; Chicago (IL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

JPMorganChase in the United States seeks an experienced program leader to drive global technology programs with servant leadership, delivering measurable business outcomes in a dynamic environment.

You will guide planning, governance, risk management, and budget across multi‑team efforts, championing agile practices and data‑driven improvements while coordinating with senior leaders as a Chief of Staff. This role emphasizes collaboration and strategic execution.

Qualifications

• 5+ years of experience leading complex technology programs in large organizations.
• Strong command of program management practices (planning, governance, RAID, dependency mgmt, delivery metrics).
• Experience using enterprise AI capabilities to support PM workflows with validation of outputs.
• Proven ability to influence cross‑functional teams and partners.
• Track record of leading high‑performing or virtual teams in fast‑paced, agile settings.
• Ability to break down objectives into structured plans and measurable outcomes.

Responsibilities

• Develop and execute comprehensive program plans with requirements, milestones, resourcing, and timelines.
• Partner with leaders to define scope, objectives, success metrics, and operating plans.
• Identify, quantify, and mitigate risks; address roadblocks with contingency plans.
• Support resource planning and budget management across teams, vendors, and partners.
• Drive alignment across cross‑functional stakeholders and resolve conflicts without direct authority.
• Champion agile delivery practices at team and portfolio levels; facilitate planning and retrospectives.
• Use data‑driven analysis to assess program health and optimize throughput and outcomes.
• Establish leadership rhythms and prepare executive‑ready communications in a Chief of Staff capacity.
• Promote consistent agile standards and reporting, supporting portfolio/PI planning.
• Leverage enterprise AI capabilities to accelerate planning and ensure data sensitivity compliance.
• Promote reuse‑first, AI‑assisted governance and reporting with human review.

Skills

Technical program mgmt

Cross-functional influence

AI-assisted PM workflows

Agile delivery

Leadership

Risk & RAID management

Job description

Job Description

Leverage deep technical expertise and servant leadership to guide cutting-edge, global technology programs, driving measurable business outcomes, operational excellence, and innovation in a dynamic, fast-changing environment.

Job Responsibilities

• Develop and execute comprehensive program plans incorporating technical requirements, milestones, dependencies, resourcing, and timelines to deliver outcomes on time and at quality.
• Partner with leaders and product/engineering to define program scope, objectives, success metrics, and operating plans that align to business priorities and technology strategy.
• Identify, quantify, and mitigate risks; proactively address roadblocks; and implement contingency plans to sustain momentum while meeting control expectations.
• Support resource planning and budget management, ensuring delivery discipline and effective utilization across teams, vendors, and partners.
• Drive alignment across cross-functional stakeholders, influencing decision-making and resolving conflicts to achieve outcomes without relying on direct authority.
• Champion agile delivery practices (team and portfolio levels), facilitate planning and retrospectives, remove impediments, and drive improvement through metrics and feedback loops.
• Use data-driven analysis to assess program health, throughput, and outcomes; identify improvement opportunities; and implement optimizations to enhance predictability and effectiveness.
• Establish and run leadership operating rhythms, prepare executive‑ready communications, and ensure follow‑through on strategic priorities in a Chief of Staff capacity.
• Promote consistent agile standards and reporting, support portfolio/PI/quarterly planning, and provide transparency on capacity, delivery, and cross‑team dependencies.
• Use enterprise‑authorized AI capabilities within the work environment to accelerate program planning (e.g., consolidating inputs into integrated plans and executive‑ready updates), validating outputs and handling data according to sensitivity requirements.
• Promote reuse‑first, AI‑assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Strong command of program management practices (planning, governance, RAID, dependency management, delivery metrics, and execution rigor).
• Demonstrated experience using enterprise‑authorized AI capabilities to support program management workflows, with strong validation habits and awareness of data sensitivity.
• Advanced expertise establishing productive relationships and influencing outcomes across cross‑functional teams and partners.
• Proven track record managing high‑performing teams and/or virtual teams in fast-paced, agile environments.
• Demonstrated ability to break down business, technical, and operational objectives into structured plans, tasks, and measurable outcomes.

Preferred Qualifications, Capabilities, And Skills

• Portfolio governance exposure: Familiarity with portfolio management practices (financial reviews, forecasting, prioritization, and governance forums) and enterprise delivery controls.
• Agile at scale: Experience supporting portfolio‑level agility (PI/quarterly planning, dependency mapping, capacity planning, and delivery health metrics).
• Communication strength: Demonstrated ability to synthesize complexity into crisp narratives and artifacts for senior leadership (briefings, updates, decision memos).
• Tooling: Familiarity with enterprise portfolio management and agile tooling and reporting frameworks.
• Prior Chief of Staff experience

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.