Lead, Technical Product Training & Customer Enablement

Carrier; Minnesota; On-site; USD 70,000 - 90,000; Full time

Job summary

Carrier is seeking a qualified candidate to manage technical product training programs and oversee communications related to product development. This position involves extensive customer interaction, requiring a Bachelor's Degree along with a solid background in technical support and customer service.

The ideal candidate must possess exceptional interpersonal skills and attention to detail, as well as experience with Salesforce and MS Office applications. Join Carrier to make a difference in sustainable building solutions!

Qualifications

• 5+ years of Technical Support or Call Center experience.
• 5+ years of Customer Facing experience.
• Clear and concise ability to explain fundamentals of Det-Tronics products.

Responsibilities

• Manage technical product training programs.
• Oversee communications for product research and training.
• Coach technical support engineers.

Skills

Technical Support

Customer Service

Interpersonal Skills

Attention to Detail

Team Orientation

Education

Bachelor's Degree

Tools

Salesforce

JDE

MS Office

Job description

Carrier is seeking a qualified candidate to manage technical product training programs and oversee communications related to product development. This position involves extensive customer interaction, requiring a Bachelor's Degree along with a solid background in technical support and customer service.

The ideal candidate must possess exceptional interpersonal skills and attention to detail, as well as experience with Salesforce and MS Office applications. Join Carrier to make a difference in sustainable building solutions!