Lead Technical Account Manager

Blackduck; United States; On-site; USD 125,300 - 188,000; Full time

Job summary

Black Duck Software, Inc. seeks an experienced Technical Account Manager (TAM) to lead strategic collaboration with our key customers and ensure our solutions are adopted and embedded into CI/CD pipelines.

The TAM will help manage software risk and enable secure, high-quality development. The TAM will work with internal teams to integrate Black Duck into customer pipelines, providing guidance on industry compliance, and serving as a strategic advisor to align with business priorities and AppSec

Qualifications

• At least 7 years in a customer-facing technical role.
• Bachelor’s degree in CS, Engineering, or a related STEM field.
• Strong knowledge of application security, vulnerabilities, and open-source licensing.
• Hands-on experience with CI/CD and DevOps tools.

Responsibilities

• Prioritize, escalate, and resolve technical product issues.
• Provide industry-specific compliance / regulatory guidance.
• Role-specific training for developers, testers, product teams, and security administrators.
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows.
• Ensure value realization by optimizing technology usage and promoting best practices.
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy.
• Advocate for customers internally, coordinating resources to drive outcomes.
• Increase customer efficiency by resolving challenges and enabling faster time-to-value.
• Foster community and knowledge sharing across customer teams and internal stakeholders.

Skills

Strong knowledge of application secu­r

Software development in C/C++, Java, C

Education

Bachelor's degree in Computer Science or Engineering

Tools

CI/CD tools

DevOps tools

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck, the 2025 leader in Gartner’s Magic Quadrant for Application Security, is seeking an experienced Technical Account Manager (TAM) to lead strategic collaboration with our most important customers. TAMs are essential drivers of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively.

The Team

The Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines, enabling secure, high quality software development at scale.

Our Culture

At Black Duck, we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation, and diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate wins together and support each other through challenges, creating a strong sense of purpose and camaraderie.

Growth Opportunities

Joining Black Duck means investing in your professional growth. We offer specialized training, mentorship from industry leaders, and opportunities to work on cutting-edge projects. You’ll expand your technical and leadership skills while helping customers transform their software development practices.

What You’ll Do

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value
• Foster community and knowledge sharing across customer teams and internal stakeholders

You’ll Have

• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Software development experience in languages like C/C++, Java, or C#
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 7 years in a customer-facing technical role
• Ability to travel up to 25% as needed
• Bachelor’s degree in Computer Science, Engineering, or a related STEM field

Preferred Qualifications

• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications (e.g., CEH, CISSP, CSSLP)
• Experience with enterprise-scale web development and microservices
• MBA or Master’s degree in a technical or management field

The base salary range across the U.S. for this role is between $125,300-$188,000. In addition, this role may be eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.

Pay Range: $125,300—$188,000 USD

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.