Lead Technical Account Manager

Black Duck; Burlington (MA); On-site; USD 125,300 - 188,000; Full time

Job summary

Black Duck Software, Inc. seeks an experienced Technical Account Manager (TAM) to lead strategic collaboration with our most important customers, ensuring adoption of our solutions and effective management of software risk.

In this role you will drive adoption into customer CI/CD pipelines, provide guidance on AppSec, and act as a trusted advisor to align with business priorities.

Qualifications

• 7+ years in a customer-facing technical role.
• Strong knowledge of application security, vulnerabilities, and open-source licensing.
• Hands-on experience with CI/CD and DevOps tools.
• Excellent communication and project-management skills.

Responsibilities

• Prioritize, Escalate, and Resolve technical product issues.
• Provide industry-specific compliance and regulatory guidance.
• Deliver role-specific training to developers, testers, product teams, and security administrators.
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows.
• Ensure value realization by optimizing technology usage and promoting best practices.
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy.
• Advocate for customers internally and coordinate resources to drive outcomes.
• Increase customer efficiency by resolving challenges and enabling faster time-to-value.
• Foster community and knowledge-sharing across customer teams and internal stakeholders.

Skills

Application security

CI/CD tools

DevOps

Programming languages

Customer-facing

Communication

Project management

Travel readiness

Relationship building

Education

BSc in CS/Engineering

Tools

CI/CD tools

DevOps tools

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software by providing application security solutions. We are seeking an experienced Technical Account Manager (TAM) to lead strategic collaboration with our most important customers, ensuring adoption of our solutions and effective management of software risk.

Responsibilities

• Prioritize, Escalate, and Resolve technical product Issues
• Provide industry‑specific compliance and regulatory guidance
• Deliver role‑specific training to developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiency by proactively resolving challenges and enabling faster time‑to‑value
• Foster community and knowledge‑sharing across customer teams and internal stakeholders

Required Qualifications

• Strong knowledge of application security, vulnerabilities, and open‑source licensing
• Hands‑on experience with CI/CD and DevOps tools
• Software development experience in languages such as C/C++, Java, or C#
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship‑building, and project‑management skills
• At least 7 years in a customer‑facing technical role
• Ability to travel up to 25% as needed
• Bachelor’s degree in Computer Science, Engineering, or a related STEM field

Preferred Qualifications

• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications such as CEH, CISSP, or CSSLP
• Experience with enterprise‑scale web development and microservices
• MBA or Master’s degree in a technical or management field

Pay Range: $125,300 USD – $188,000 USD. Compensation may also include commission and a competitive total rewards package, based on location, skills, experience, and education.

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.