Lead Tech / Crew Chief

The ServiceMaster Company; Yorktown (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Supervisor to oversee restoration jobs and ensure high standards of quality and safety. This role involves monitoring tasks, preparing documentation, and training new technicians. The ideal candidate will possess strong communication and problem-solving skills, with a solid understanding of disaster restoration practices. Join a dynamic team that values excellence and offers opportunities for professional growth in a supportive environment. If you are passionate about making a difference and leading a team, this position is perfect for you.

Benefits

401(k)

401(k) matching

Company parties

Health insurance

Paid time off

Training & development

Qualifications

• Valid driver's license and good driving record required.
• Experience in training and managing teams is essential.
• Strong verbal and written communication skills needed.

Responsibilities

• Monitor and inspect restoration jobs for quality and safety.
• Prepare documentation and communicate with customers effectively.
• Train new technicians and manage job activities.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Team Management

Customer Service

Knowledge of Disaster Restoration

Education

Certifications (ASD, FSRT, OCT, WRT)

Tools

Mobile Software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Health insurance
• Paid time off
• Training & development

Position Overview

Monitors and inspects tasks for restoration jobs to ensure the completion of drying, demolition, and various restoration activities. Prepares and reviews documentation, including notes, photos, and reports, according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technicians assigned to the job, ensuring safety and operational standards are followed and met during active jobs.

Job Responsibilities

• Understand disaster restoration industry standards and procedures.
• Retrieve work orders, ensure the appropriate equipment and supplies are loaded onto the truck, and arrive at the work site on time.
• Complete assigned jobs following company processes and carrier standards, maintain quality control, and manage technicians.
• Monitor all active jobs daily, with a sense of urgency, for residential and commercial customers.
• Explain processes and next steps to customers in person, using printed materials as guides.
• Complete sketches and scope sheets for estimates, and record drying activities using mobile software.
• Inspect jobs after completion, obtain customer signatures, and request payments when necessary.
• Address customer issues, communicate daily job activities with key staff, and resolve problems.
• Prepare and review documentation, including notes, photos, and signatures, to ensure proper reimbursement from insurance companies.
• Train new technicians or team members as needed.
• Ensure safety standards are maintained during all active jobs.
• Possess a valid driver’s license and maintain a satisfactory driving record.
• Demonstrate strong verbal and written communication skills.
• Exhibit problem-solving and customer service skills.
• Prioritize activities and meet deadlines effectively.
• Arrive to work on time, in a complete uniform.
• Follow product label instructions carefully.

Job Requirements

• Valid driver’s license and good driving record.
• Excellent communication skills.
• Knowledge of disaster restoration or construction industry.
• Proficiency with mobile software for data entry.
• Ability to prioritize tasks and meet deadlines.
• Experience in training and managing teams.
• Strong problem-solving skills.
• Ability to communicate customer issues and job activities with staff.
• Certifications preferred but not required: ASD, FSRT, OCT, WRT.

Physical Demands and Working Conditions

• Ability to lift up to 70 pounds frequently.
• Stand and walk for extended periods; perform lifting, squatting, crawling, and crouching.
• Communicate ideas and receive detailed information effectively.
• Use respirators in certain situations, ensuring proper fit.
• Work in various indoor and outdoor environments, with or without climate control.

Disclaimer

The above statements describe the general nature of work performed by associates in this role and are not exhaustive. Duties may vary, and the company reserves the right to modify this description. Employment is at-will, and this description does not constitute a contract. Responsibilities may be adjusted to accommodate individuals with disabilities.