Lead Tech / Crew Chief

ServiceMaster Restore 11359 - Indianapolis; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Restoration Technician to oversee and ensure the successful completion of restoration jobs. This role involves monitoring tasks, supervising technicians, and ensuring safety and operational standards are met. The ideal candidate will possess strong communication and problem-solving skills, with a background in the disaster restoration or construction industry. Join a team that values development and offers a supportive work environment where your contributions directly impact customer satisfaction and operational excellence. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Health Insurance Stipend

Bonus based on performance

Free uniforms

Training & development

Qualifications

• High school diploma or equivalent required, with strong communication skills.
• Knowledge of disaster restoration or construction industry preferred.

Responsibilities

• Monitors restoration tasks ensuring safety and quality control.
• Prepares documentation and interfaces with customers and adjusters.
• Supervises technicians and ensures compliance with company standards.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Problem Solving

Prioritization

Education

High School Graduate or Equivalent

Tools

Xactimate

Mobile Software

Job description

Benefits:

• Health Insurance Stipend
• Bonus based on performance
• Free uniforms
• Training & development

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.