Lead Tech / Crew Chief

ServiceMaster Restore®; Rochester (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster Restore is seeking an experienced Lead Restoration Technician / Crew Chief to manage water, fire, and smoke restoration projects. You will lead crews, coordinate with project management, perform moisture mapping, and ensure adherence to IICRC standards in residential and commercial settings.

The role emphasizes hands-on leadership, safety, and accountability, with opportunities for advancement and ongoing training in restoration practices.

Qualifications

• 1-3+ years of experience in building construction or related field.
• Demonstrated leadership or crew lead experience.
• Valid driver’s license with acceptable driving record.
• Ability to lift 70+ lbs and work in physically demanding environments.
• Availability for emergency response and on-call rotation.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and related remediation projects.
• Direct daily jobsite operations for technicians and subcontractors.
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations.
• Determine drying, cleaning, containment, and deodorization strategies in coordination with Project Management.
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment.
• Conduct quality control inspections to ensure compliance with IICRC standards and SOPs.

Skills

Leadership

Construction knowledge

Driver's license

Emergency readiness

Job description

ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration

• Competitive benefits and wages that include: (franchisee to customize from examples)
• Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided, Be a Hero Everyday!
• Growing company with opportunities for advancement for those who desire it
• Opportunity for travel

Benefits & Perks

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

At ServiceMaster Restore, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong understanding of residential and commercial building and restoration processes. This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.

Physical Demands and Working Conditions

• Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to wear respirator and safety gear when job conditions warrant.

Key Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and related remediation projects
• Direct daily jobsite operations for technicians and subcontractors
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs
• Document moisture readings, equipment placement, job progress, and photos using restoration software

Required Qualifications

• 1-3+ years of experience of building construction knowledge
• Demonstrated leadership or crew lead experience
• Valid driver’s license with acceptable driving record
• Ability to lift 70+ lbs and work in physically demanding environments
• Availability for emergency response and on‑call rotation

Preferred Qualifications

• IICRC certification
• Bilingual in Spanish
• Experience with insurance-driven restoration and adjuster coordination
• Experience assisting with job scoping, supplements, and scope validation

Why Join ServiceMaster Restore?

• Competitive compensation with overtime potential
• Company-supported advanced IICRC certification and leadership training
• Clear advancement path to Project Manager, Estimator, Operations Manager, or Senior Leadership
• Stable, year-round work in essential disaster recovery services
• Opportunity to lead meaningful projects that directly help communities recover

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.