Lead Tech / Crew Chief

ServiceMaster RRH; Cartersville (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Tech / Crew Chief to oversee restoration projects and lead a team of technicians. In this dynamic role, you will ensure compliance with safety standards, manage job documentation, and maintain high-quality service for both residential and commercial clients. Your expertise in the disaster restoration field will be crucial for training new team members and resolving customer inquiries effectively. Join a forward-thinking company that values your skills and offers a supportive work environment where you can thrive and make a real impact.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills are essential.

Responsibilities

• Supervises technicians and ensures safety standards during jobs.
• Monitors restoration tasks and communicates with customers.

Skills

Customer Service Skills

Problem-Solving Skills

Verbal Communication Skills

Written Communication Skills

Time Management

Education

High School Graduate or Equivalent

Tools

Mobile Software

Xactimate

Job description

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Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition, and various restoration activities. Prepares and reviews documentation including notes, photos, and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry.
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for the job, and arrives at the work site.
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, and manages technician(s) assigned to the job.
• Performs daily monitoring and required activities on all active jobs for residential and/or commercial customers with a sense of urgency.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide.
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• Completes sketch and scope sheet for estimate, completes drying records using mobile software.
• Inspects jobs after completion, obtains customer signatures for approval, and requests payments when necessary.
• Resolves issues with customers and communicates customer issues and daily job activities with key company staff.
• Prepares and/or reviews documentation including notes, photos, and has documents signed by customers according to company policies using software to ensure insurance reimbursement.
• May train new technicians or key operational team members.
• Ensures safety standards are followed during all active jobs.
• Requires valid driver’s license and satisfactory driving record.
• Possesses strong verbal and written communication skills.
• Demonstrates strong problem-solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Reports to work on time in a clean, complete uniform.
• Reads and follows product label usage instructions.

Job Requirements

• High school graduate or equivalent.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Models customer service expectations with homeowners, adjusters, vendors, etc.
• Knowledge of disaster restoration or construction industry.
• Proficient with mobile software data entry.
• Experience with Xactimate is preferred but not required.
• Ability to prioritize activities and meet deadlines.
• Experience in training and managing others.
• Strong problem-solving skills.
• Certifications such as ASD, FSRT, OCT, or WRT are preferred but not required.

Physical Demands and Working Conditions

• Ability to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or repositioning objects.
• Stand and walk for extended periods; lifting, squatting, crawling, and crouching required.
• Ability to exchange ideas and act on detailed information.
• Must be able to seal respirators to face for safety reasons.
• Exposure to various inside and outside conditions, with or without climate control.

Disclaimer

The above statements describe the general nature and level of work performed by associates in this classification. They are not exhaustive. All personnel may be required to perform duties outside their normal responsibilities as needed. The company reserves the right to modify this description. This job description does not create an employment contract, and employment remains at will. Responsibilities may be modified to accommodate individuals with disabilities.