Lead Taxpayer Support Specialist: Cashiering & Compliance

State of Arizona; Tucson (AZ); On-site; USD 24,000 - 34,000; Full time

Job summary

State of Arizona’s Department of Revenue seeks a Lead Taxpayer Support Specialist 4 to lead the cashier lobby team in Tucson. You will process payments, reconcile tills, handle licensing/registration forms, and answer taxpayer inquiries in a fast-paced environment.

The role requires in-office presence at 400 West Congress Street, Tucson, and offers a hourly wage of $21.15 with responsibilities across multiple tax types and team leadership.

Qualifications

• Knowledge of customer service principles.
• Ability to learn tax forms and processes.
• Background checks and pre-employment screening required.

Responsibilities

• Lead the team as subject-matter expert and escalation point.
• Process licensing, registration, and tax forms for applicants.
• Provide courteous service to taxpayers, document interactions, and resolve inquiries.
• Handle cashiering and daily reconciliation, ensuring accurate deposits.
• Support continuous improvement and Lean principles within the department.

Skills

Verbal communication

Written communication

Customer service

Mathematics

Typing 40 wpm

Time management

MS Office

Google Suite

Tools

MS Office

Google Suite

Job description

State of Arizona’s Department of Revenue seeks a Lead Taxpayer Support Specialist 4 to lead the cashier lobby team in Tucson. You will process payments, reconcile tills, handle licensing/registration forms, and answer taxpayer inquiries in a fast-paced environment.

The role requires in-office presence at 400 West Congress Street, Tucson, and offers a hourly wage of $21.15 with responsibilities across multiple tax types and team leadership.