Lead-Talent Experience

St. Jude Children's Research Hospital; Lauderdale Courts (TN); On-site; USD 86,000 - 155,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis, Tennessee, is seeking a Talent Experience Lead to shape the candidate journey from first touch to onboarding and beyond.

This on-site role guides the Talent Experience team and partners with TA and leadership to ensure a thoughtful, consistent, mission-aligned candidate experience. You will lead, coach, and develop a team, build strong cross-functional partnerships, and balance high-touch engagement with efficient processes.

Qualifications

• 5+ years in talent acquisition or marketing/communications roles including sourcing and talent experience.

Responsibilities

• Lead day-to-day Talent Experience team operations.
• Define and continuously improve candidate journey programs, processes and touchpoints.
• Oversee candidate engagement, visits, relocation, onboarding and employer brand initiatives.
• Balance high-touch experiences with scalable processes.
• Partner with recruiters, hiring leaders, and cross-functional teams.
• Use feedback and market practices to improve the experience.
• Set a clear vision and ensure timely delivery of initiatives.

Skills

Talent acquisition

Marketing/communications

Coaching & leadership

People leadership

Stakeholder partnerships

Education

Bachelor's Degree

Master's Degree

Tools

LinkedIn

Facebook

Twitter

Google

Job boards

Custom search engine

Job description

Every candidate who considers St. Jude begins a journey with us, and we believe that journey should be exceptional.

We're looking for a Talent Experience Lead to help us shape what it feels like to be a candidate at St. Jude, from the very first interaction through every step that follows. Whether a candidate's journey ends early in the hiring process or continues all the way through their transition onto a St. Jude team, our goal is the same: to create an experience that is thoughtful, consistent, engaging, and reflective of who we are as an organization.

This role will lead the day‑to‑day work of our Talent Experience team while helping define and continuously improve the programs, processes, and touchpoints that make up the candidate journey. From candidate engagement and visits to relocation, onboarding, employer brand initiatives, and beyond, the Talent Experience Lead will have an opportunity to influence both how we deliver the experience today and what it can become in the future.

We're looking for a leader who can bring together people leadership, operational excellence, and a genuine passion for experience. Someone who can develop a team, build strong partnerships across TA and St. Jude, brings structure and consistency to complex work, and continually look for ways to make the candidate journey better.

The right person for this role will:

• Believe that every candidate interaction matters, regardless of how far someone progresses in the hiring process.
• Lead, coach, and develop a team while creating clarity, accountability, and shared purpose.
• Balance high-touch, personalized experiences with thoughtful, efficient, and scalable processes.
• See opportunities for improvement and have the initiative to turn ideas into action.
• Build strong partnerships with recruiters, hiring leaders, and teams across St. Jude.
• Use candidate feedback, workforce insights, and industry best practices to continuously improve the experience.
• Be comfortable moving between strategy and execution, setting a vision while ensuring the details are delivered exceptionally well.

This is an opportunity to help set the standard for what an exceptional candidate experience looks like here at St. Jude, and to ensure that every person who considers our mission walks away with an experience worthy of it.

Minimum Education:

• Bachelor's Degree required.
• Master's Degree preferred.

Minimum Experience:

• 5+ years of experience in a talent acquisition or marketing/communications role handling sourcing, talent experience, recruiting or other related activities.
• Strong experience with technology-based recruiting and sourcing tools (e.g., job boards, custom search engine, LinkedIn and social media such as Facebook, Twitter, Google).
• Experience gathering competitive intelligence and contributing to the development of sourcing strategies.
• Familiarity with employment laws and state and local laws as applicable.
• Some experience in planning and managing TA marketing delivery in collaboration with cross-functional teams.
• Experience in coaching and leading people.
• Proven performance in earlier role.

Work Location and Schedule:

This is an on-site role based in Memphis, Tennessee, with regular in-person presence required. The position primarily follows standard business hours, with occasional evening or weekend work based on events, programs, and team needs.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $86,320 - $154,960 per year for the role of Lead-Talent Experience.

Explore our exceptional benefits!

We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.