Lead Talent Development Specialist - WIOA

Jobgether; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Meaningful Work

Professional Development

Networking Opportunities

Collaborative Environment

Career Growth

Job summary

Jobgether is seeking a Lead Talent Development Specialist in the United States to oversee quality assurance activities, review case files, and ensure compliance with contractual and regulatory requirements. You will collaborate with workforce professionals, program teams, and customers to strengthen service delivery.

The role involves training, reporting, and continuous process improvement to establish consistent practices and accountability across workforce initiatives.

Qualifications

• Bachelor's degree required in a related field.
• Minimum of three years in workforce development, human services, quality assurance, or related area.
• Knowledge of QA procedures and applicable workforce laws and regulations.
• Experience conducting QA activities and reviewing case files in human services.

Responsibilities

• Review case files to ensure compliance with contracts and regulations.
• Conduct QA reviews and implement monitoring for accuracy and completeness.
• Develop and enforce QA plans to improve program efficiency.
• Identify gaps and recommend corrective actions and improvements.
• Create and maintain SOPs to ensure consistent processes.
• Analyze program data to support reporting and decision-making.
• Provide case management support and determine eligibility when required.
• Deliver trainings and orientations on program requirements and QA standards.
• Collaborate with stakeholders to address operational challenges and maintain compliance.

Skills

Quality assurance

Case management

Training delivery

Data analysis

Communication

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

Lead Talent Development Specialist - WIOA

United States

Make a meaningful impact on workforce development by helping ensure that employment and career advancement programs deliver effective, compliant, and high-quality services. As a Lead Talent Development Specialist, you will oversee quality assurance activities, review case files, and ensure adherence to contractual requirements and applicable workforce regulations. You will work closely with workforce professionals, program teams, and customers from diverse backgrounds to strengthen service delivery and improve program outcomes. Through training, reporting, and continuous process improvement, you will help establish consistent practices and support accountability across workforce initiatives. This role combines quality assurance expertise, operational oversight, and hands‑on collaboration in a service‑oriented environment. Join a mission‑driven team dedicated to expanding career opportunities and helping individuals build sustainable futures.

Accountabilities

• Review case files and records to ensure compliance with contractual agreements, program requirements, and applicable federal, state, and local workforce regulations.
• Conduct quality assurance reviews and implement monitoring procedures to evaluate the accuracy, completeness, and consistency of case management activities.
• Develop, implement, and enforce quality assurance plans to improve program effectiveness and service delivery.
• Identify compliance gaps, documentation issues, and operational deficiencies, recommending corrective actions and implementing improvement plans.
• Create, maintain, and monitor Standard Operating Procedures (SOPs) to promote consistent processes and adherence to established standards.
• Compile, analyze, and organize program data to support performance reporting, progress monitoring, and informed decision‑making.
• Provide case management support, determine customer eligibility, and complete data entry tasks when required.
• Conduct training sessions, orientations, and presentations to communicate program requirements, quality standards, and best practices.
• Support workforce professionals in understanding eligibility determination procedures, documentation requirements, and appropriate case file management.
• Collaborate with colleagues and stakeholders to address operational challenges, improve processes, and maintain compliance with program objectives.
• Participate in meetings, conferences, and other off‑site activities as needed to support program coordination and continuous improvement.
• Maintain confidentiality and handle customer information in accordance with applicable policies and equal employment opportunity guidelines.

Requirements

• A bachelor's degree in a related field.
• At least three years of relevant professional experience in workforce development, human services, quality assurance, case management, or a related area.
• An equivalent combination of relevant experience and training may substitute for up to two years of the education requirement on a year‑for‑year basis.
• Knowledge of quality assurance procedures and applicable federal, state, and local workforce laws, regulations, and mandates.
• Experience conducting quality assurance activities, including planning and performing case file or records reviews in a workforce or human services environment as a reviewer, monitor, or case manager.
• Working knowledge of computer applications, data management processes, and accurate recordkeeping practices.
• Familiarity with eligibility determination procedures, documentation requirements, and filing processes.
• Strong communication, telephone, and customer service skills, with the ability to interact professionally with customers, colleagues, and stakeholders.
• Demonstrated ability to conduct training sessions, facilitate orientations, and deliver presentations to individuals and groups.
• Strong analytical and organizational skills, with the ability to identify deficiencies, recommend corrective actions, and monitor implementation.
• Excellent attention to detail and the ability to manage multiple responsibilities while maintaining compliance with established standards.
• A proactive, collaborative approach and the ability to work effectively with individuals from diverse backgrounds.
• Willingness to travel for meetings, conferences, and other work‑related activities.
• Ability to perform the essential functions of the role, with reasonable accommodations available for qualified individuals with disabilities.

Benefits

• Meaningful Work: Contribute to workforce development programs that help individuals access employment opportunities and build sustainable careers.
• Professional Development: Access learning opportunities designed to strengthen professional expertise and support career advancement.
• Networking Opportunities: Connect with workforce development professionals and colleagues across a broad service network.
• Collaborative Environment: Work alongside a committed team focused on quality, accountability, and continuous improvement.
• Career Growth: Develop skills in quality assurance, program compliance, training, and workforce services.
• Inclusive Workplace: Equal employment opportunities for qualified applicants and employees, regardless of legally protected characteristics.
• Accessibility and Accommodations: Reasonable accommodations are available to qualified individuals with disabilities throughout the application and hiring process.
• Confidential Application Process: Candidate information is handled confidentially in accordance with applicable equal employment opportunity guidelines.