Lead Systems Architect / Technical Support (Level 3)

Jobs via Dice; City of Albany (NY); On-site; USD 120,275 - 310,202; Full time

Job summary

A leading technology firm is seeking a Lead Systems Architect to support their government client in Albany, NY. This role involves overseeing complex technical projects, managing incidents, and ensuring alignment with enterprise strategies. Ideal candidates should have extensive experience in systems architecture, technical support, and cloud solutions, with a strong ability to work within high-pressure environments.

Qualifications

• 84 months experience defining architectures in computerized systems.
• Experience with COTS and custom-built applications on Windows.
• Cloud solutioning experience with AWS, Azure, GCP.

Responsibilities

• Collaborate with teams to align technology with business goals.
• Manage Severity 1 and 2 incidents affecting the Department of Transportation.
• Provide L3 operational support for applications.

Skills

Architecture definition

Team guidance

Technical support

Cloud Computing

Incident management

Log analysis

Job description

Lead Systems Architect / Technical Support (Level 3)

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Lead Systems Architect / Technical Support (Level 3)

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Trigyn's direct government client has an immediate need for a Lead Systems Architect / Technical Support in Albany, NY.

Description:

• Collaborate with ITS and external vendor teams to establish line of sight from NYS enterprise technology and security strategy to business capability implementation.
• Act as Project team member as Lead Architect to negotiate change and clearly articulate complex technical and business concepts to Vendors, ITS teams and following alignment with ITS Strategy and Mission as well as ITS Technical and Security Policies when solutioning Agency business needs.
• Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it.
• Own/Manage Severity 1 and 2 Incident and Problem triage and coordination when impacting the Department of Transportation
• Perform L3 Operational Technical Support at the Application Layer for Commercial Off the Shelf (COTS) and custom-built business applications.
• Act as an escalation point to assist the L2 Operational Technical Support teams
• Analyze Changes to help determine impact to client, if any, to assist with determining testing requirements for ITS staff supporting department.
• Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.
  
  

Mandatory Qualification:

• Defines the architecture of a computerized system (i.e., a system composed of software and hardware) in order to fulfill certain requirements, including a breakdown of the system into components, the component interactions and interfaces (including with the environment, especially the user), and the technologies and resources to be used in the design.
• Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.
• 84 months experience understanding agency/business areas functional and non-functional requirements to translate to technical and security architecture requirements. This experience must include creation of architecture design documentation covering data flows; interfaces with other systems; authentication; etc.
• 84 months experience architecting, installing, configuring and performance tuning COTS and custom-built business applications on Windows-based platforms. This includes application components such as IIS, Tomcat, WebLogic; and application-layer authentication/ integration using ADFS, SAML 2.0 and OpenID Connect.
• 84 months experience solutioning and architecting COTS and custom built business applications in Cloud Computing platforms with AWS, Azure and Google Cloud Platform.
• 84 months experience performing L3 Analytical and Technical support specifically at the Application Layer for Commercial Off the Shelf (COTS) and custom-built business applications. This experience must go beyond general system administration and demonstrate deep knowledge of application behavior, interdependencies, and issue resolution in Windows environments.
• 60 months experience performing L3 Analytical and Technical support of COTS and custom-built business applications interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc.
• 60 months experience performing L3 Analytical and Technical support of COTS and custom-built business applications using tools like DynaTrace and Splunk for log analysis, system monitoring, and system performance tuning
• 60 months experience architecting and integrating COTS and custom-built business applications using API Gateways (Akana) and Content Management (FileNet).
  
  

For Immediate Response call , or send your resume to

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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