Lead Surgical Scheduler/Patient Liaison

Davita Inc.; New Brunswick (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution is seeking a Lead Surgical Scheduler/Patient Liaison, responsible for efficiently scheduling surgeries and outpatient procedures. As the main point of contact, you will interact with insurance companies and ensure all necessary resources are in place for optimal patient care.

Benefits

Medical, prescription drug, and dental coverage

Paid vacation and holidays

Competitive retirement benefits

Employee educational benefits

Life insurance coverage

Employee discounts programs

Qualifications

• Experience in scheduling surgeries required.
• Proficiency in surgical coding (ICD-10, CPT) essential.
• Detail-oriented with excellent communication skills.

Responsibilities

• Schedule surgeries and outpatient procedures in an organized manner.
• Liaison between various departments and ensure all resources are prepared.
• Maintain accurate clinic and surgical schedules.

Skills

ICD-10 coding

CPT coding

Microsoft Office

Interpersonal communication

Organizational skills

Education

Four years of clerical experience with surgical scheduling

Job description

Position Details

Position Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

This position requires a fully on-site work arrangement.

Recruitment/Posting Title	Lead Surgical Scheduler/Patient Liaison
Job Category	Staff & Executive - Healthcare - Administrative Services
Department	RWJ-Otolaryngology
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Otolaryngology at the Robert Wood Johnson Medical School. The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Vascular and Reconstructive surgery and all surgical divisions requiring vascular surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories. Among the key duties of this position are the following: Performs all of the following duties in a professional manner which reflects the nature of Rutgers Robert Wood Johnson Medical School. Must be proficient in ICD-10 and CPT Vascular Surgery coding. Main liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR. Must be proficient in the electronic medical record system. All acquired information relevant to each surgeon's surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants. Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient's insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Provides pt estimates as needed. Maintains surgical procedure spreadsheet for payment reconciliation. Maintains knowledge of and participates in performance improvement activities.
FLSA	Nonexempt
Grade	185
Salary Details
Minimum Salary	26.680
Mid Range Salary	27.180
Maximum Salary	28.000
Offer Information
Benefits	Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits Life insurance coverage Employee discounts programs For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.
Position Status	Full Time
Working Hours (per week)
Standard Hours	40.00
Daily Work Shift	Rotating
Work Arrangement
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Must be proficient in ICD-10 and CPT coding. Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook. Must be detail oriented and possess excellent interpersonal communication and organizational skills. Must be able to multi-task in a busy office environment.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs. Work Environment: Busy office environment with moderate noise.
Special Conditions

Posting Details

Posting Number	25ST1288
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement