Lead, Surgery Scheduler

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ is seeking an experienced Surgery Scheduler to coordinate orthopedic scheduling across providers, facilities, and staff.

You will gather insurance and patient information to determine financial responsibility and schedule pre-op and post-op appointments within 48 hours of order signing. The role requires strong communication with physicians, patients, and external partners, proficiency with EMR systems, and the ability to train new

Qualifications

• 5+ years of orthopedic surgery scheduling experience or 7+ years surgery scheduling experience in other specialties.

Responsibilities

• Coordinate schedules across providers, facilities, and staff.
• Collect information to determine patient financial obligation for services.
• Call patients to schedule surgery within 48 hours and arrange pre-op and post-op appointments.
• Provide ongoing communication about pre-certification, authorization, financial counseling, and scheduling.
• Collect patient payments during financial counseling or instructs patients to bring required payment to their Pre-op appointment.
• Update systems and EMR with patient information.
• Monitor and communicate scheduling-related inquiries across the Surgery Scheduling Teams chat.
• Train new schedulers and retrain after process updates.

Skills

Customer service

AEIOU Behavioral Standards

Effective communication

Relationship building

Education

High school diploma / GED

Job description

Essential Functions

• Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff schedules).
• Gathers pertinent information from insurance carriers, physicians to make certain the patient’s financial obligation for services.
• Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
• Communicates clinical instructions needed for appointments/procedures.
• Updates system for any changes or additions to the schedule.
• Accurately updates patient information in the practice management system and EMR.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Send out and monitors fracture/spine report, deposit report, and AM metric report.
• Monitor’s fax line.
• Monitors and answers questions from the Surgery Scheduling Teams chat.
• Assists with training new schedulers and retraining after process updates.
• Other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

Experience

• 5+ years of orthopedic surgery scheduling experience or 7+ years surgery scheduling experience in other specialties.

Requirements

• Demonstrated capabilities in training others.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE

• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of grammar, spelling, and punctuation to type patient information.

Skills

• Skill in customer service and an understanding of HOPCo’s AEIOU Behavioral Standards.
• Skill in communicating effectively with physicians, clinical staff, and the public.
• Skill in establishing good working relationships with both internal and external customers.

Abilities

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients.
• Ability to obtain patient history and medical history
• Ability to work on multiple projects and prioritize tasks.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard.

Organizational Requirements

• HOPCo Mission, Vision, and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.