Lead Support Services-40hr-Evenings

Connecticut Children's Medical Center; Hartford (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Connecticut Children’s is seeking a Supervisory role within the Facilities & Hospitality team at their Hartford, CT location. The position supports the environment and quality of services delivered to patients and families, coordinating Support Services staff and ensuring adherence to safety standards.

The role requires at least a High School education and two years of relevant experience, with preference for lead or supervisory experience.

Qualifications

• Education: High School required.
• Experience: Two years in support service functions (healthcare, hospitality, janitorial or maintenance). Lead/supervisory experience preferred.

Responsibilities

• Coordinates Support Services employees to improve environment and quality of services.
• Assigns and prioritizes tasks and work requests.
• Monitors performance; conducts training and enforces disciplinary actions as needed.
• Issues supplies/equipment; inspects safety/quality; ensures adherence to policies.
• Maintains safety procedures per CCMC/ARAMARK/regulatory requirements.
• Supervises daily, weekly, monthly schedules; addresses payroll/benefit issues and credentials.

Skills

Oral communication

Team leadership

Customer service

Education

High School

Job description

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Connecticut Children’s offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked. Additional benefit information is available here .

Job Description

Coordinates Support Services employees to continuously improve the environment and quality of services provided by employees to our customers.

Responsibilities

Assists in assigning and prioritizing tasks, duties and work requests of Support Services employees.

Monitors and evaluates performance of Support Service employees. Implements disciplinary actions as needed.

Conducts or assists with the training of Support Service employees.

Issues appropriate supplies and equipment on a daily basis.

Inspects equipment to ensure safety and quality assurance standards have been attained. Monitors usage of supplies. Makes corrections to usage when appropriate.

Conducts departmental in-service orientation and other meetings as required.

Maintains established ARAMARK and CCMC policies, procedures and objectives for quality assurance and safety.

Evaluates departmental procedures recommending/implementing any needed changes.

Conducts quality tours through area of responsibility correcting any deficiencies.

Performs all work in accordance with ARAMARK, CCMC, and regulatory safety procedures and requirements including NFPA, EPA, OSHA, JCAHO, state, county and local agencies

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Performs other duties as required.

Supervisory Responsibilities:

Create daily, weekly, monthly work schedules. Inspect work of Support Services employees, and coach/counsel for corrective actions. Document performance issues and communicate with department leadership any disciplinary actions taken, or required. Respond to customer complaints, concerns, and requests, and take corrective action to remediate issues. Ensure all work and overtime is distributed equitably among all team members. Distribute keys, and mobile devices, and ensure prompt return of hospital issued equipment at the end of the shift. Work with team members to resolve payroll and benefit related issues. Work with team members to resolve personal and interpersonal issues that arise from time to time.

Qualifications

Education and/or Experience Required:

• Education Required: High School
• Experience Required: Two years of experience in support service functions (healthcare, hospitality, janitorial or maintenance).
  Preferred Experience: Lead/supervisory experience

License and/or Certifications Required:

• N/A

Knowledge, Skills and Abilities Required:

• Displays polite, spirit-of-service attitude when communicating with client or ARAMARK visitors and managers. Maintains friendly, efficient and responsive attitude toward client and client's customers while performing job duties.
• Excellent oral communications required as well as the ability to work with and direct others.
  Must be able to prioritize work requests and handle multiple tasks while projecting a courteous image.

Connecticut Children’s is an Equal Opportunity/Affirmative Action Employer. Qualified applicants for employment will receive consideration without regard to their race, color, religion, national orientation, sexual orientation, gender identity, protected veteran status, or disability.

Job Info

• Job Identification 5767
• Job Category Facilities & Hospitality
• Posting Date 10/20/2026, 01:58 AM
• Job Shift Evening
• Locations 282 Washington Street, Hartford, CT, 06106, US (On-site)
• Scheduled Days and Hours Monday - Friday 4pm-12:30am Alternating weekends and holidays