Lead Support, Builder Design

11 MasterBrand Cabinets LLC; Jasper (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking a Lead Support, Builder Design to create Articad or 20/20 layouts for existing customers and bids, while maintaining and revising blueprints. The role provides value engineering recommendations to builders for cost-effective designs and collaborates with stakeholders to ensure design accuracy and order success.

The position is primarily remote with in-office presence in Jasper, IN on Wednesdays, requiring strong design skills, attention to detail, and

Qualifications

• Meets deadlines and prioritizes multiple tasks.
• Customer-first attitude with internal and external clients.
• Attention to detail and accuracy in work products.
• Nurtures long-term partner relationships.
• Defines problems, collects data, and proposes solutions.
• Follows existing guidelines and improves procedures.
• Handles multiple tasks in a fast-paced team environment.
• Adapts to change and competing priorities.
• Strong written and verbal communication.
• Familiarity with design software (20/20) and MS Office.

Responsibilities

• Produce high-quality, detailed layouts from blueprints using Articad or 20/20.
• Provide design recommendations based on product knowledge.
• Respond to customer inquiries about design layouts.
• Troubleshoot blueprints for inconsistencies with specs or field conditions.
• Maintain electronic documentation of standard work procedures for customer accounts.
• Define problems, collect data, establish facts, draw conclusions and provide solutions.
• Seek clarification to determine root cause of issues.
• Decide when exceptions are needed to resolve situations.
• Understand customer requirements and analyze requests for obstacles before changes.
• Research and answer installation questions from installers, customers, field personnel and agents.
• Provide backup support to team members.

Skills

Deadline-driven

Customer focus

Strong communication

Design software

Blueprint interpretation

Team collaboration

Education

4-year or 2-year degree preferred

Tools

Articad/20/20

Microsoft Office

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

The Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders. This position is primarily remote but requires in office presence in Jasper on Wednesday.

YOUR ROLE:

• Produce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool
• Provide design recommendations to customers (internal & external) based upon product knowledge
• Respond to customer inquiries regarding design layout
• Troubleshoot blueprints for inconsistencies compared to specifications and/or field conditions
• Maintain electronic documentation of standard work procedures for customer account management
• Define problems, collect data, establish facts, draw appropriate conclusions, and provide solutions.
• Seek clarification to determine root cause of issues
• Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
• Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
• Research & Answer installation questions from installers, customer, MBCI field personnel and Service Agents
• Provide back-up support to other members of the team (may include cross-functional roles)
• Other duties as may be assigned at management’s discretion

CHARACTERISTICS AND ATTRIBUTES:

• Make the team better
• Celebrate success; give feedback to improve
• Get actively involved and share your perspective
• Be bold
• Make big commitments to deliver big results
• Fail fast
• Champion improvement
• Trust the tools to drive results
• Don’t wait for someone else to find a better way

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once.
• Demonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers
• Strong attention to detail and accuracy in work produced
• Ability to nurture long term partner relationships
• Ability to define problems, collect data, establish facts, and propose creative solutions
• Ability to follow existing guidelines and improve established procedures
• Ability to handle multiple tasks, and function in a team-oriented, fast-paced environment
• Must be able to adapt to continual change and competing priorities
• Strong written and verbal communication skills
• Software knowledge: Familiarity with design software (such as 20/20) and Microsoft Office
• Mathematical knowledge: math skills related to angles, dimension conversion, fractions and decimals
• Education & Experience: A 2-year or 4-year degree is preferred (or equivalent design experience)

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].

MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.
• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging.
• We are committed to supporting the well-being of our associates and the communities in which we operate.

Come see why our associates love working at MasterBrand.