Lead Supervisor I

Coach; Smithfield (NC); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Brand Ambassador in Smithfield, NC to maintain strong leadership on the sales floor while achieving sales targets and enhancing customer experience. The role requires over a year of retail management experience and a commitment to embodying Coach values to promote brand awareness.

The ideal candidate will monitor sales data, establish trust with the team, and create a customer-centric culture. Comprehensive health benefits and competitive pay range from $16.00 to $24.75 per hour are offered.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).

Responsibilities

• Achieve sales targets and deliver exceptional customer experience.
• Lead implementation of company initiatives and operational support.
• Monitor and analyze sales data to enhance store performance.

Skills

Retail Management

Customer Service

Sales Analysis

Team Leadership

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal And External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internal customers

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hesitate to share direct, actionable feedback and address problems promptly
• Creativity: Generates new and unique ideas and connects unrelated notions
• Customer Focus: Delivers value by meeting internal and external customer needs and building relationships
• Dealing with Ambiguity: Adapts to change and makes decisions with imperfect information
• Drive for Results: Consistently achieves goals and pushes for outcomes
• Interpersonal Savvy: Relates well to diverse people and builds constructive relationships
• Learning on the Fly: Reaches quick understanding and adapts to new tasks

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends and develops credible strategies
• Developing Direct Reports and Others: Provides development opportunities and coaching
• Building Effective Teams: Creates and sustains high-performing teams with a sense of belonging

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans With Disabilities Act (ADA) Coach will provide reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Base Pay Range: $16.00-$24.75

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.