Lead Supervisor I

Tapestry, Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in luxury retail seeks a Lead Supervisor for its Pittsburgh store. This role is integral to sales success and operational excellence, requiring both individual performance and team leadership. Ideal candidates will have retail experience, preferably in luxury, and demonstrate strong coaching skills. Join a team that values creativity, customer focus, and teamwork in a dynamic retail environment.

Qualifications

• 1-3 years of previous retail experience, preferably in luxury environments.
• Possesses current knowledge of fashion trends and competition.
• Ability to communicate effectively with customers and team.

Responsibilities

• Models behaviors to drive sales and improve operational processes.
• Coaches and develops the team to meet sales goals.
• Manages daily operational tasks according to company standards.

Skills

Customer Focus

Sales Strategies

Team Development

Creativity

Interpersonal Savvy

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

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Coach

Pittsburgh, PA, US

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

TheLead Supervisorroleisan integralpartofthestore’soverallsuccess;modelingthebehaviorsneededto

directlyimpactallaspectsofourCompany’sbusiness:SalesandOperationalProcesses.Thisindividualshowsexemplary performance behaviors, not only with work performed, but by representing Coach at its higheststandards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the storeenvironment.

Sampleoftasks required ofrole:

SALES:

•Understandsorganizationalobjectivesand makesdecisionsinpartnership withtheStoreManager(s)andAssistantStore Manager(s)that align withCompanyprioritiesandvalues

•Endorses,modelsanddevelopsteamtodeliver Coach’sSellingandServiceexpectations

•Enforcessalesstrategies,initiativesandgrowthacrossallcategories

•WorkswithStoreManager(s) and/orAssistantStoreManager(s)toflexstorebusinessstrategiesandpersonalsellingtechniquesto contribute to overall storeandfinancialresults

•Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,includingthroughteamselling andsellingtomultiple customers

•ProductivityManagement:holdssalesteamaccountableforpersonalsales

•Maximizesclientelingstrategyinpartnership withtheStoreManager(s)and AssistantStoreManager(s);monitoringprocessover time toachievebusinessgoalsand objectives

•Buildscredibilityand trust withteam,aswell withcustomers-servingasapersonal fashionadvisortodeliver businessresults

•Creates positive impressions with store team and customers by bringing best self to work through businessattireconsistentwithCoach’sGuidetoStyle

•Actsasabrandambassadorinthelocal market/malltodrive brandloyaltyandbusiness(i.e.charityevents,localassociations,mall initiatives)

•Sensitivetocustomer andteamneedsand tailorsapproachbyreadingcues

•Solution-orientedandforwardthinkinginresolvingcustomerissues;partnerswithStoreManager(s)and/orDistrictManagerasappropriate

•Developsbothselfandindividualproductknowledgeskillsandremainsawareofcurrentcollections

•Understandsthepositivesalesimpactstaffinghasonthebusinessandrecruitsaccordingly

•Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizeCompanytools;delegatesandempowersothersand encouragesindividualgrowth

•Welcomesfeedbackandadaptsbehaviors;createshortandlong-termgoalstoachievepersonal metricsandperformancedevelopment

•Regularlyprovides feedbacktoothers;coachesperformance toahigherstandard;providesconstructivefeedbacktoStore Manager(s)andAssistantStoreManager(s)

OPERATIONS:

•ManagesdailyoperationaltasksaccordingtoCoachstandards,switchinggearsbased ontheneedsofthebusinessbothseamlesslyandpro-actively

•Demonstratesstrongbusinessacumen

•Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains acalmandprofessional demeanor

•Maintainsinteriorandexteriorupkeepofthebuildingwithpartnershipfromthecorporateoffice

•Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriatepartners,asnecessary

•AdherestoallapplicableCoachretailpoliciesandproceduresincludingPOSandOperationsprocedures

•LeveragesCoach’stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts,includingdrivingsalesandachievingindividual and teamgoals

•WorkswithStoreManager(s) and/orAssistantStoreManager(s)toflexstorebusinessstrategiestoimproveproductive functions

•Ensuresalldailytasksarecompletedwithoutnegativelyimpactingserviceof Coachstandards

•DriveforResults: Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfand othersforresults.

•Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers.Getsfirsthandcustomerinformationandusesitforimprovementsinproductsandservices.Actswith customers in mind. Establishes and maintains effective relationships with customers and gains theirtrustandrespect.

•Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstormingsettings.

•Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhigh-tensionsituationscomfortably.

•LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

•Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyintheface ofresistance orsetbacks.

•DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn’t have to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty.

•StrategicAgility:Seesaheadclearly;cananticipatefutureconsequencesandtrendsaccurately;hasbroadknowledge and perspective; is future oriented; can articulately paint credible pictures and visions ofpossibilitiesand likelihoods;cancreatecompetitiveand breakthroughstrategiesand plans.

•Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit inhis/herteam;shares winsandsuccesses;fostersopendialogue;letspeoplefinishandberesponsiblefortheirwork;defines successin termsofthewholeteam;createsafeelingofbelongingintheteam.

•Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete,and“actionable”positiveandcorrectivefeedbacktoothers; letspeopleknowwheretheystand;facesuptopeople problems on any person or situation (not including direct reports) quickly and directly; is not afraidto take negative actionwhennecessary.

AdditionalRequirements:

•Experience:1-3yearsofprevious retailexperience(cashier/stockexperience,sales,etc.) preferablyinaluxury retail service environment. Possesses current knowledge of fashion trends and competition in themarketplace.

•Education:Highschooldiplomaorequivalent;collegedegreepreferred.

•Technical:Knowledge of cash register systems, basic computer skills (including the ability to useiPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product releasesheets.

•Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling arerequired.Abilitytofrequentlyliftandcarryupto25poundsand,attimes,liftandcarryproduct/cartonsupto 50poundstoprocessproductshipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights,weekends,andholidayshighretailtrafficandsalesdays(includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother’sDay,etc.).

Note:Thisdocumentservesonlyasa sample ofjob dutiesandresponsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.

Tapestry,Inc.,parentcompanyoftheCoachbrand,isanequalopportunityandaffirmativeaction,employerandwepride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’squalifications as they relate to the requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,oranyother legally-recognized protectedbasisprohibited byapplicablelaw. VisitCoachatwww.coach.com.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

Nearest Major Market: Pittsburgh
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