Lead Supervisor I

Davita Inc.; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in luxury retail is seeking a Lead Supervisor for their store in Chicago. This role is pivotal in driving sales and operational success, requiring skills in team leadership and customer engagement. Ideal candidates will have a background in retail, exhibit strong interpersonal abilities, and possess a keen sense of fashion trends.

Qualifications

• 1-3 years of previous retail experience preferably in a luxury retail service environment.
• Knowledge of current fashion trends and competition in the marketplace.
• Ability to communicate effectively with customers and within a team.

Responsibilities

• Manage daily operational tasks according to Coach standards.
• Develop and motivate the team to meet sales goals.
• Ensure successful customer interactions and satisfaction.

Skills

Sales strategies

Team building

Customer focus

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Mobile POS

Basic computer skills

Job description

LeadSupervisorJobDescription

TheLead Supervisorroleisan integralpartofthestore'soverallsuccess;modelingthebehaviorsneededto

directlyimpactallaspectsofourCompany'sbusiness:SalesandOperationalProcesses.Thisindividualshowsexemplary performance behaviors, not only with work performed, but by representing Coach at its higheststandards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the storeenvironment.

Sampleoftasks required ofrole:

SALES:

*Understandsorganizationalobjectivesand makesdecisionsinpartnership withtheStoreManager(s)andAssistantStore Manager(s)that align withCompanyprioritiesandvalues

*Endorses,modelsanddevelopsteamtodeliver Coach'sSellingandServiceexpectations

*Enforcessalesstrategies,initiativesandgrowthacrossallcategories

*WorkswithStoreManager(s) and/orAssistantStoreManager(s)toflexstorebusinessstrategiesandpersonalsellingtechniquesto contribute to overall storeandfinancialresults

*Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,includingthroughteamselling andsellingtomultiple customers

*ProductivityManagement:holdssalesteamaccountableforpersonalsales

*Maximizesclientelingstrategyinpartnership withtheStoreManager(s)and AssistantStoreManager(s);monitoringprocessover time toachievebusinessgoalsand objectives

*Buildscredibilityand trust withteam,aswell withcustomers-servingasapersonal fashionadvisortodeliver businessresults

*Creates positive impressions with store team and customers by bringing best self to work through businessattireconsistentwithCoach'sGuidetoStyle

*Actsasabrandambassadorinthelocal market/malltodrive brandloyaltyandbusiness(i.e.charityevents,localassociations,mall initiatives)

*Sensitivetocustomer andteamneedsand tailorsapproachbyreadingcues

*Solution-orientedandforwardthinkinginresolvingcustomerissues;partnerswithStoreManager(s)and/orDistrictManagerasappropriate

*Developsbothselfandindividualproductknowledgeskillsandremainsawareofcurrentcollections

*Understandsthepositivesalesimpactstaffinghasonthebusinessandrecruitsaccordingly

*Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizeCompanytools;delegatesandempowersothersand encouragesindividualgrowth

*Welcomesfeedbackandadaptsbehaviors;createshortandlong-termgoalstoachievepersonal metricsandperformancedevelopment

*Regularlyprovides feedbacktoothers;coachesperformance toahigherstandard;providesconstructivefeedbacktoStore Manager(s)andAssistantStoreManager(s)

OPERATIONS:

*ManagesdailyoperationaltasksaccordingtoCoachstandards,switchinggearsbased ontheneedsofthebusinessbothseamlesslyandpro-actively

*Demonstratesstrongbusinessacumen

*Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains acalmandprofessional demeanor

*Maintainsinteriorandexteriorupkeepofthebuildingwithpartnershipfromthecorporateoffice

*Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriatepartners,asnecessary

*AdherestoallapplicableCoachretailpoliciesandproceduresincludingPOSandOperationsprocedures

*LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts,includingdrivingsalesandachievingindividual and teamgoals

*WorkswithStoreManager(s) and/orAssistantStoreManager(s)toflexstorebusinessstrategiestoimproveproductive functions

*Ensuresalldailytasksarecompletedwithoutnegativelyimpactingserviceof Coachstandards

Competenciesrequired:

*DriveforResults: Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfand othersforresults.

*Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers.Getsfirsthandcustomerinformationandusesitforimprovementsinproductsandservices.Actswith customers in mind. Establishes and maintains effective relationships with customers and gains theirtrustandrespect.

*Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstormingsettings.

*Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhigh-tensionsituationscomfortably.

*LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

*Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyintheface ofresistance orsetbacks.

*DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty.

*StrategicAgility:Seesaheadclearly;cananticipatefutureconsequencesandtrendsaccurately;hasbroadknowledge and perspective; is future oriented; can articulately paint credible pictures and visions ofpossibilitiesand likelihoods;cancreatecompetitiveand breakthroughstrategiesand plans.

*Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit inhis/herteam;shares winsandsuccesses;fostersopendialogue;letspeoplefinishandberesponsiblefortheirwork;defines successin termsofthewholeteam;createsafeelingofbelongingintheteam.

*Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete,and"actionable"positiveandcorrectivefeedbacktoothers; letspeopleknowwheretheystand;facesuptopeople problems on any person or situation (not including direct reports) quickly and directly; is not afraidto take negative actionwhennecessary.

AdditionalRequirements:

*Experience:1-3yearsofprevious retailexperience(cashier/stockexperience,sales,etc.) preferablyinaluxury retail service environment. Possesses current knowledge of fashion trends and competition in themarketplace.

*Education:Highschooldiplomaorequivalent;collegedegreepreferred.

*Technical:Knowledge of cash register systems, basic computer skills (including the ability to useiPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product releasesheets.

*Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team.Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling arerequired.Abilitytofrequentlyliftandcarryupto25poundsand,attimes,liftandcarryproduct/cartonsupto 50poundstoprocessproductshipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights,weekends,andholidayshighretailtrafficandsalesdays(includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.).

Note:Thisdocumentservesonlyasa sample ofjob dutiesandresponsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.

Tapestry,Inc.,parentcompanyoftheCoachbrand,isanequalopportunityandaffirmativeaction,employerandwepride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee'squalifications as they relate to the requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,oranyother legally-recognized protectedbasisprohibited byapplicablelaw. VisitCoachatwww.coach.com.