Lead Supervisor I

Coach; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in luxury retail is seeking a Lead Supervisor I to enhance store success through effective sales strategies and operational management. The ideal candidate will possess a solid background in retail, especially in luxury, with a keen understanding of fashion trends. Responsibilities include team leadership, performance management, and customer engagement to drive sales and ensure exceptional service. Flexibility in hours is essential, especially during peak traffic times.

Qualifications

• 1-3 years in retail, preferably luxury.
• Must have current knowledge of fashion trends.
• Ability to work flexible hours.

Responsibilities

• Collaborate with Store Managers on objectives.
• Model and develop team to meet sales expectations.
• Manage daily operational tasks according to standards.

Skills

Customer Focus

Interpersonal Savvy

Creativity

Drive for Results

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Basic computer skills

Job description

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Lead Supervisor Job Description

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, not only through work performed but also by representing Coach at its highest standards. They serve as a versatile team player, capable of adapting to all roles within the store environment.

Sales

Sample of tasks required of the role:

• Understand organizational objectives and collaborate with Store Managers and Assistant Managers to align decisions with Company priorities and values.
• Endorse, model, and develop the team to meet Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives, and growth across all categories.
• Work with Store Managers and Assistant Managers to adapt store strategies and personal selling techniques to contribute to overall store and financial results.
• Utilize floor supervisor responsibilities to achieve strong metrics; remain results-driven through team selling and multi-customer engagement.
• Manage productivity by holding the sales team accountable for personal sales.
• Maximize clienteling strategies in partnership with Store Managers and Assistant Managers to meet business goals.
• Build credibility and trust with team and customers, serving as a personal fashion advisor to drive business results.
• Create positive impressions with the store team and customers by maintaining business attire consistent with Coach’s Style Guide.
• Act as a brand ambassador in the local market/mall to foster brand loyalty and business, participating in events and initiatives.
• Read cues to tailor approach to customer and team needs.
• Resolve customer issues with a solution-oriented and forward-thinking approach, partnering with Store Managers or District Managers as needed.
• Develop self and team product knowledge, staying current on collections.
• Understand the impact of staffing on sales and recruit accordingly.
• Coach, develop, and motivate the team regularly to meet goals, delegate tasks, and encourage growth.
• Seek feedback, adapt behaviors, and set short and long-term goals for performance development.
• Provide regular performance feedback, coaching to higher standards, and constructive input to Store Managers and Assistant Managers.

Operations

• Manage daily operational tasks according to Coach standards, adapting proactively to business needs.
• Demonstrate strong business acumen.
• Communicate regularly with supervisors, maintaining professionalism and flexibility.
• Oversee interior and exterior store upkeep, collaborating with the corporate office.
• Utilize retail systems and reporting tools to make informed decisions, engaging appropriate partners.
• Follow all retail policies and procedures, including POS and operational protocols.
• Leverage Coach’s tools and technology to support relationship building, clienteling, and sales goals.
• Work with Store Managers to adapt store strategies for improved productivity.
• Ensure all daily tasks are completed without compromising service standards.

Required Competencies

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on The Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

Additional Requirements

• Experience: 1-3 years in retail, preferably in luxury retail, with current knowledge of fashion trends.
• Education: High school diploma or equivalent; college degree preferred.
• Technical Skills: Familiarity with POS systems, basic computer skills, and store communication tools.
• Physical: Ability to work at a fast pace, communicate effectively, and maneuver on the sales floor, including lifting up to 50 pounds.

Schedule: Ability to work flexible hours, including nights, weekends, and holidays, especially during high traffic days.

Note: This document provides a sample of duties and is not exhaustive.

Tapestry, Inc., the parent company of Coach, is an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on qualifications and business needs without regard to legally protected characteristics.