Lead Supervisor I

Tapestry, Inc.; Charlotte (NC); On-site; USD 23,419 - 38,228; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. seeks a Brand Ambassador in Charlotte, NC to excel in achieving sales targets while providing an exceptional customer experience. The role involves leading the team and implementing company initiatives while maintaining a strong sales presence.

The ideal candidate has experience managing competitive retail spaces and is capable of lifting up to 50 pounds. Tapestry offers a diverse work environment and numerous benefits including medical insurance and a 401(K).

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally).

Responsibilities

• Achieve sales targets and deliver exceptional customer experience.
• Lead team and maintain integrity and trust within store environment.
• Monitor sales data and enhance store performance.

Skills

Leadership presence

Sales analysis

Customer experience

Team collaboration

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals/KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures.

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions the company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$17.00 - $27.75

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits include: Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please see the complete list of U.S. Corporate Compensation & Benefits.