Lead Supervisor I

FashionUnited; Tempe (AZ); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental and family leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for craftsmanship and inclusive culture. The Brand Ambassador role drives sales, embodies Coach values, and leads store initiatives to deliver exceptional customer experiences.

This position supports recruitment, training, and performance development while maintaining strong leadership and adherence to store policies. Join a team that prioritizes growth and customer focus within a dynamic retail environment.

Qualifications

• 1+ years of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).
• Willingness to recruit, interview, and train team members when needed.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Acts as Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Assists in recruiting, interviewing, and performance evaluation to develop the team.
• Fosters an inclusive culture and monitors store performance to drive KPIs.

Skills

Retail leadership

Sales targets

Customer service

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implements individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels and holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict resolution support to team and in district in absence of leadership team.
• Champions company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ years of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Can bend, reach, stretch, lift, carry and move at least 25 pounds (up to 50 pounds at times).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies for All Employees

• Courage: Doesn’t hold back necessary feedback; provides current, direct, complete, and actionable positive and corrective feedback; lets people know where they stand; faces people problems directly; not afraid to take negative action when needed.
• Creativity: Generates new and unique ideas; connects previously unrelated notions; appears original and valuable in brainstorming.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; uses customer information for improvements; acts with customers in mind; builds trusted relationships.
• Dealing with Ambiguity: Handles change; shifts gears comfortably; acts without full picture; not upset when things are unknown; manages risk and uncertainty.
• Drive for Results: Exceeds goals; consistently top performer; bottom‑line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably.
• Learning on the Fly: Learns quickly; versatile; open to change; analyzes successes and failures; experiments to find solutions.

Competencies for All People Managers

• Strategic Agility: Sees ahead; anticipates future consequences; broad knowledge; future‑oriented; paints credible visions; creates breakthrough strategies.
• Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; aware of career goals; builds development plans; pushes people to accept moves; fosters development system.
• Building Effective Teams: Blends people into teams; creates morale; shares wins; fosters dialogue; lets people finish; defines team success; fosters belonging.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA). Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$17.00 - $27.75 per hour.

Here are some of the benefits we offer: medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. For a complete list of U.S. corporate compensation and benefits, please see the official page.