F&B Lead Supervisor: Guest Experience & Sales Coach

Coach; Cabazon (CA); On-site; Full time

Job description

Job Overview

Coach is a global fashion house founded in New York in 1941, committed to crafting beautiful, long‑lasting products for an inclusive audience. A member of the Tapestry portfolio, Coach delivers exceptional guest experiences, drives sales, and maintains operational excellence.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real‑time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach's brand values and ensure a consistent luxury experience while acting as an ambassador in the local market or mall.

Requirements

• 1+ years of experience in retail or food service management.
• Experience in customer‑facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Schedule

Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high‑traffic retail days, as well as public holidays.

Physical Demands

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Competencies – Employees

• Courage: Doesn’t hold back any needed feedback; provides direct, actionable feedback and faces issues promptly.
• Creativity: Generates new ideas and connects unrelated concepts.
• Customer Focus: Dedicated to meeting internal and external customer expectations and building trust.
• Dealing with Ambiguity: Effectively handles change and uncertainty, making decisions without full information.
• Drive for Results: Consistently exceeds goals and pushes self and others for results.
• Interpersonal Savvy: Builds rapport and handles high‑tension situations with diplomacy.
• Learning on the Fly: Learns quickly, adapts to change, and experiments to find solutions.

Competencies – People Managers

• Strategic Agility: Anticipates future trends and plans strategies and visions.
• Developing Direct Reports and Others: Provides challenging tasks, development discussions, and supports career growth.
• Building Effective Teams: Creates a strong morale, fosters open dialogue, and emphasizes team success.

Equal Employment Opportunity

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance