Lead Supervisor

Vertical Jump Park PA; Erie (Erie County); On-site; USD 20,664 - 27,552; Part time

Job summary

Vertical Jump Park PA in Erie, United States, is seeking a part-time Jump Crew Manager to oversee operations during busy shifts. Key duties include managing opening/closing shifts, maintaining cash management, and providing excellent customer service.

Successful candidates will exhibit strong work ethics, professional communication skills, and experience managing part-time employees. This role is vital in ensuring that guests have an exceptional experience!

Qualifications

• Previous experience managing part-time employees a must.
• Must have excellent professional communication skills.
• Ability to work independently under direction.

Responsibilities

• Responsible for opening or closing shifts.
• Manage cash management processes.
• Provide courteous customer service.

Skills

Work ethic

Managing part-time employees

Professional communication

Problem-solving skills

Multi-tasking

Independence

Job description

The Vertical experience is not like a typical workplace. We have high energy attractions with an awesome sound and light system which creates an lively experience for our Jump Crew members!

Part‑time, weekend and weekday shifts. Saturday shift a must.

Job Responsibilities

• Responsible for either opening or closing shifts
• Responsible for cash management processes
• Provides courteous customer service and responds to customer's questions, complaints or requests. Directs any unresolved issues to the General Manager
• Assists supervised staff in their job performance during peak activity periods or as required
• Manages cleaning and maintenance of park including daily, weekly and after‑hours cleaning plus upkeep and repair of park and attractions
• Manages inventory concessions, cleaning supplies, etc. and reports to General Manager of shortages
• Maintains an image of competence and professionalism to customers, employees and management
• Maintains proper employee/employer relations and addresses any questions in a timely and open manner
• Communicates any employee issues with General Manager
• Provides or performs other services or duties as required by General Manager

Skills and Qualifications

• Looking for managers with an excellent work ethic
• Previous experience managing part‑time employees
• Must have professional communication skills including phone etiquette and e‑mail correspondence
• Be able to work independently while taking direction from General Manager
• Effective problem‑solving and decision‑making skills
• Excels in multi‑tasking, staying calm and collected even in stressful situations
• Self‑starter

Each member of our team is vital to providing an exceptional experience for our guests!