Lead Student Success Advisor

ICC Illinois Central College; East Peoria (IL); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

Tuition waivers for employee, spouse,

dependent children

On-site childcare center

403(b) retirement plans

State University Retirement System (S州

Job summary

Illinois Central College (ICC) in East Peoria, IL seeks a Lead Student Success Advisor to supervise a team of Student Success Advisors and advance holistic advising and retention initiatives.

The role reports to the Director of Academic Advisement and manages a caseload, uses data to drive improvements, and coordinates with program leaders to support student success and completion goals. This is a full-time position.

Qualifications

• Bachelor’s degree required.
• Three years of experience in academic advising/coaching, student retention, or related student affairs experience.
• Ability to relate to students of diverse backgrounds and experiences and a commitment to student equity.
• Knowledge of Microsoft applications and ability to use technology effectively in the execution of job duties.
• Strong verbal and written communication skills.
• Strong interpersonal skills and ability to establish professional relationships.

Responsibilities

• Facilitate student success through holistic, educative advising that treats advising as teaching and learning.
• Empower students to develop academic plans and navigate college with resources.
• Improve processes using data to ensure services meet student needs.
• Collaborate to coordinate efforts addressing student needs and outcomes.
• Engage in professional development to stay current with best practices.
• Supervise Student Success Advisors, onboard/train staff, and ensure consistent advising practices.
• Conduct annual performance reviews per HR policies.
• Communicate changes and support for other clusters as needed.
• Manage a caseload of students and conduct advising sessions via various channels.
• Follow up with at-risk students and refer to support services.
• Conduct outreach for retention and reengagement.
• Maintain detailed student progress records and next steps in the advising system.
• Generate reports on course needs and coordinate with departments on scheduling.
• Assist with Visit Days and group advising events.

Skills

Student advising

Coaching

Retention focus

Data-informed

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Position Title: Lead Student Success Advisor Campus: East Peoria Campus Employment Type: Management, StaffFull time Department: Advisement / Retention Start Date: 11/02/2026

Job Description: Summary: As a member of the Division of Student Success at Illinois Central College, the Lead Student Success Advisor is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Director of Academic Advisement and focused on student success and retention, this position helps to advance departmental and divisional goals while supporting the college’s overall mission and strategic priorities. The Lead Student Success Advisor will supervise Student Success Advisors within the assigned advising cluster, providing mentorship and support in holistic advising approaches and coaching methods. The Lead Student Success Advisor will assist the Director of Advisement in the analysis of student success data and the planning and delivery of advisement initiatives to positively impact student success. The Lead Student Success Advisor will also manage an identified caseload of students towards completion of their academic, career, and personal goals. Compensation for the Lead Student Success Advisor is $52,915.20-$59,529.60.

Essential Functions

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate student success through personalized, holistic, educative advising that acknowledges each student’s unique story and treats advising as a teaching and learning process.
• Empower students to develop academic plans, make informed decisions, navigate college independently, and connect with appropriate resources.
• Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.
• Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.
• Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.
• Supervise Student Success Advisors in the assigned cluster, helping onboard and train advisors, and providing guidance to ensure consistent advising practices.
• Conduct annual performance reviews in line with Human Resources policies.
• Ensure Student Success Advisors in the cluster understand changes and can advise students appropriately, as well as support and advise for other clusters as needed.
• Proactively communicate questions, issues, and concerns regarding cluster programs from students and student success advisors to academic leaders.
• Be available during scheduled hours, which will include evenings, virtual office hours, and weekends during peak enrollment periods.
• Comply with blackout periods during peak times.
• Develop collaborative relationships and consult regularly with program leaders, academic deans, transfer institutions, and other College personnel to maintain up-to-date information regarding program requirements, transfer opportunities, departmental policies, and other program-specific details.
• Assist the Advisement Director in the planning, implementation, and delivering department meetings, trainings, and improvement initiatives.
• Serve as a liaison between direct reports and the Director.
• Lead cluster meetings and maintain open communication lines with direct reports.
• Represent the department and actively participate in college wide initiatives and committees to support student success.
• Manage a caseload of students by conducting advising sessions across various communication channels.
• Follow up with students at risk and refer them to appropriate support services when necessary.
• Conduct outreach for the purposes of retention and/or reengagement.
• Maintain detailed records of each student's progress and next steps in the advising system.
• Generate reports on course needs and collaborate with academic departments on scheduling.
• Assist with Visit Days, group advising events, and other College events as necessary.
• Protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).
• Perform related duties as required.

Minimum Qualifications

• Bachelor’s degree.
• Three years of experience in academic advising/coaching, student retention, or related student affairs experience.
• Ability to relate to students of diverse backgrounds and experiences and a commitment to student equity.
• Knowledge of Microsoft applications and ability to use technology effectively in the execution of job duties.
• Strong verbal and written communication skills.
• Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

Preferred Qualifications

• Master’s degree in higher education, student affairs, counseling or similar.
• Five years of experience in academic advising/coaching.
• Three years of community college work experience.
• Knowledge of college student development theories and familiarity with educative/leaner-centered, intrusive, and holistic student advising.
• Two years of supervisory experience.
• Familiarity with change management.
• Experience with Workday.

Illinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits

• paid time off
• 11 paid holidays
• 2 floating holidays medical, dental, vision, life and long-term disability insurance
• tuition waivers for employee, spouse and dependent children
• on-site childcare center
• 403(b) retirement plans
• State University Retirement System pension plan

To learn more about full-time health care benefits at ICC.

Make an Impact at Illinois Central College At Illinois Central College, our employees help transform lives through education and strengthen the communities we serve. From faculty to staff, every role contributes to student success and community impact. At ICC you’ll have the opportunity to: Make a meaningful difference in students’ lives Work alongside passionate colleagues dedicated to education and service Contribute to the growth and success of our local communities Explore our open positions and discover how you can make an impact at ICC.