Lead, Student Financial Operations & Refunds

Montgomery County Maryland; Manhattan (KS); On-site; USD 54,000 - 68,000; Full time

Job summary

Kansas State University is seeking a leader to manage student financial operations on-site in Kansas. You will oversee refunds, payment plans, the Tuition-in-Lieu-of-Salary program, and reconciliation between cashiering and KSIS systems, while guiding frontline staff.

The role requires a high school diploma with seven years of relevant experience, plus preferred supervisory experience and a bachelor’s degree. It emphasizes accuracy, service, and cross-team collaboration.

Qualifications

• Requires a high school diploma and seven years of relevant experience.
• Requirements may be met through a combination of education and experience.
• Preferred: graduation from an accredited four-year college or university and supervisory experience.

Responsibilities

• Direct and coordinate all aspects of university refund processes.
• Manage weekly paper checks and daily EFT/refund processing.
• Oversee the TILS program including billing and interfund transfers.
• Serve as primary liaison for students and staff on tuition/billing.
• Verify data flow from cashiering system to KSIS.
• Process miscellaneous financial transactions not auto-integrated.
• Train and supervise staff in payment plans.
• Resolve complex student financial issues.

Skills

Strong communication

Data analysis

Supervisory experience

Team leadership

Education

High school diploma

Bachelor's degree

Tools

KSIS knowledge

Job description

Kansas State University is seeking a leader to manage student financial operations on-site in Kansas. You will oversee refunds, payment plans, the Tuition-in-Lieu-of-Salary program, and reconciliation between cashiering and KSIS systems, while guiding frontline staff.

The role requires a high school diploma with seven years of relevant experience, plus preferred supervisory experience and a bachelor’s degree. It emphasizes accuracy, service, and cross-team collaboration.