Lead Store Associate

Curaleaf; Erie (Erie County); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(k) Retirement Plan

Life/Disability Insurance

Community Involvement

Referral Bonuses

Job summary

Curaleaf is hiring a Lead Store Associate at our Erie, PA location. You will lead a store team to deliver exceptional guest experiences, coach staff on product knowledge and consultative selling, and ensure accurate POS transactions and inventory control.

The role demands 21+ years of age, strong leadership, and the ability to work a flexible schedule including evenings and weekends. Join a fast-paced, compliant retail environment focused on customer satisfaction and safety.

Qualifications

• Must be 21+ years of age.
• High School Diploma or GED certificate.
• 1 year of experience in a customer-facing or sales environment.
• 1 year of experience using POS systems and cash handling.
• 6 months of leadership experience in retail.
• 6 months in store operations including opening/closing and cash reconciliation.
• 6 months of experience as a Store Associate with proven performance.
• Strong leadership and team-building abilities.

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor with open-ended questions and active listening.
• Promote loyalty by enrolling guests in rewards programs and capturing customer insights.
• Resolve customer concerns with empathy and professionalism to build trust.
• Maintain a clean, organized store and ensure compliance with SOPs and safety protocols.
• Oversee opening/closing duties, cash reconciliation, and accurate POS profiles.
• Lead inventory counts and participate in overnight audits.

Skills

Customer service

Leadership

POS experience

Cash handling

Team coaching

Multi-tasking

Time management

De-escalation

Problem solving

Communication

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Job description

Lead Store Associate

Type of Work: Full‑Time

Shift Availability: Open availability on weekdays, evenings, weekends, holidays, and occasional overnights.

Starting Hourly Pay Rate: $18.50/hr

Location: 7891 Peach St, Erie, PA 16509

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED certificate.
• A minimum of 1 year of experience in a customer‑facing or sales environment.
• A minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including opening and closing procedures and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi‑tasking with the ability to quickly pivot to other tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.
• Ability to support store leadership by taking initiative and a proactive approach.
• Ability to work across all stations within the store, based on business needs.

Even Better If You Have

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Previous experience within a regulated retail setting.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee is required to stand for extended periods, regularly stand, walk, talk, or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel, reach with hands and arms; and lift up to 25 pounds. Occasionally the employee is required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less).

Work Environment

This position involves allergen warnings, including potential exposure to dust, pollen, and plant pathogens. The employee requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever‑changing environment.

What We Offer

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(k) Retirement Plan
• Life/Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

Benefits vary by state, role type, and eligibility.

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

Current Curaleaf employees should apply for open positions through our Internal Job Board.

We recommend that lawful permanent residents seeking employment in a federal regulated activity consult an immigration lawyer prior to acceptance.