Lead Store Associate
Curaleaf
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Benefits offered by this job
Job summary
Curaleaf is seeking a Lead Store Associate in Port Charlotte, FL. This full-time role requires 21+ age, a High School Diploma or GED, and retail leadership experience to guide a team, ensure a compliant store, and deliver a superior customer experience.
You will manage opening/closing duties, POS transactions, inventory, and guest services while promoting the rewards program and adhering to SOPs and state regulations in a fast-paced retail setting.
Qualifications
- Must have at least 1 year in customer-facing or sales environment.
- Minimum 6 months leadership experience in a retail setting.
- Experience using POS systems and cash handling.
- Strong leadership and team-building skills.
- Familiarity with retail SOPs, safety protocols, and loss prevention.
Responsibilities
- Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service.
- Empower associates to build customer relationships through personalized product recommendations.
- Drive consultative selling on the floor with open-ended questions and active listening.
- Guide the team to enroll guests in the rewards program and capture customer insights.
- Delegate tasks, provide real-time coaching, and support store leadership as needed.
Skills
Education
Tools
Job description
Full-time position. Shift availability on weekdays, evenings, weekends, and holidays. Starting hourly pay $17.50/hr. Location: 1994 Kings Hwy, Port Charlotte, FL 33980.
As a Lead Store Associate, you will be the face of Curaleaf, guiding and inspiring a retail team while ensuring a compliant, welcoming environment. You will serve as a brand ambassador, drive performance, and help shape a high‑performing store experience.
- Lead by example to create a warm, welcoming environment where every guest feels valued and coach your team to deliver exceptional service.
- Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
- Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
- Foster a culture of loyalty by guiding the team to enroll guests in the rewards program and capture customer insights.
- Support team in resolving customer concerns with empathy and professionalism.
- Promote a respectful, inclusive, and collaborative workplace where positivity and teamwork fuel great customer experiences and smooth checkout operations.
- Execute opening and closing duties, including daily huddles and cash reconciliation.
- Verify customer IDs and maintain accurate POS profiles.
- Ensure inventory integrity through precise transaction processing and order fulfillment.
- Lead inventory counts and participate in overnight audits.
- Maintain a clean, organized, and guest‑ready store environment.
- Uphold compliance with SOPs, safety protocols, and state regulations.
- Achieve daily KPI goals through consultative selling and upselling strategies.
- Reinforce customer purchase decisions and highlight complementary products.
- Stay informed on promotions and product updates to deliver a seamless shopping experience.
- Guide and support store associates in daily operations.
- Lead by example in customer service and operational excellence.
- Train new hires and conduct ongoing training sessions.
- Provide real‑time coaching and feedback to drive team performance.
- Delegate tasks effectively and act as the go‑to leader in the absence of store management.
- Support conflict resolution and promote a positive workplace culture.
- Adapt quickly in a fast‑paced environment and take on additional duties as needed.
- Must be 21 years of age or older.
- High School Diploma or GED certificate.
- Minimum 1 year of experience in a customer‑facing or sales environment.
- Minimum 1 year of experience using POS systems and cash handling.
- Minimum 6 months of leadership experience in a retail environment.
- Minimum 6 months of hands‑on experience in retail store operations, including opening and closing procedures and cash‑drawer reconciliation.
- Curaleaf Team Members require 6 months of experience as a Store Associate with consistent performance.
- Strong leadership and team‑building skills.
- Familiarity with retail SOPs, safety protocols, and loss prevention.
- High attention to detail, especially in cash handling and inventory.
- Excellent customer service and interpersonal communication skills.
- Strong problem‑solving and decision‑making abilities.
- Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
- Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
- Multi‑tasking ability to pivot quickly to other tasks.
- Comfortable using technology and learning new tools.
- Strong time‑management and organizational skills.
- Strong de‑escalation skills to redirect upset customers positively.
- Basic proficiency in mathematics and computer applications.
- Solution‑driven mindset when dealing with upset customers.
- Conflict resolution skills and ability to handle high‑stress situations.
- Ability to support store leadership by taking initiative and a proactive approach.
- Ability to work across all stations within the store based on business needs.
- Previous knowledge of inventory management, systematic restocking, online and in‑store order fulfillment, and conducting daily inventory counts and audits.
- Background in a sales role with a focus on tracking KPIs and meeting sales targets.
- Previous experience within a regulated retail setting.
Stand for extended periods, walk, talk, lift up to 25 pounds, occasionally climb or lift up to 50 pounds. Requires close vision (20 inches or less).
Allergen exposure to dust, pollen, plant pathogens; confined spaces; high stress tolerance and adaptability required.
$17.50—$19.25 USD per hour.
- Career Growth Opportunities
- Competitive Pay and Benefits
- Generous PTO and Parental Leave
- 401(k) Retirement Plan
- Life/Disability Insurance
- Community Involvement
- Referral Bonuses and Product Discounts
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.
- U.S. immigration rules and regulations are governed by federal law. Curaleaf cannot offer sponsorship for any non‑immigrant or immigrant visas.
- Lawful Permanent Residents may be eligible; however, working for a company engaged in a product that is illegal under federal law could compromise their immigration status. It is recommended to seek legal advice before accepting an offer.
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