Lead Store Associate

Curaleaf; Westerville (OH); On-site; USD 36,400 - 40,040; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is recruiting a Lead Store Associate in Westerville, OH. You will lead store operations, coach a team, and ensure a welcoming customer experience while upholding compliance and high standards of service.

The role requires 21+ years old, retail leadership experience, and a flexible schedule. Starting pay ranges from $17.50 to $19.25 per hour plus tips, with opportunities for growth within a high-growth retail cannabis environment.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED certificate.
• At least 1 year of customer-facing or sales experience.
• At least 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in retail.
• Minimum 6 months in store operations, including opening/closing procedures and cash reconciliation.
• At least 6 months as a Curaleaf Store Associate with consistent performance.
• Strong leadership, communication and teamwork skills.
• Familiar with SOPs, safety, and loss prevention practices.
• Able to work flexible schedule including evenings, weekends, holidays, and some overnights.

Responsibilities

• Lead by example to deliver welcoming customer experiences and coach your team.
• Empower associates with personalized product recommendations and guidance.
• Drive consultative selling with open-ended questions and active listening.
• Encourage loyalty program enrollment and capture customer insights.
• Resolve customer concerns with empathy and professionalism.
• Maintain a respectful, inclusive, and collaborative store culture.
• Execute opening/closing duties and cash reconciliation.
• Verify IDs, maintain POS profiles, and ensure inventory integrity.
• Lead inventory counts and assist with overnight audits.
• Keep the store clean, organized and guest-ready.
• Comply with SOPs and state regulations; meet daily KPIs.
• Highlight complementary products and stay updated on promotions.

Skills

Customer service

Leadership

Communication

Time management

Organizational skills

De-escalation

Multi-tasking

Education

High School Diploma or GED

Tools

POS systems

Job description

6500 N Hamilton Road Suite 6510 Westerville, OH

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50/hr - $19.25/hr + tips

Location: 6500 N Hamilton Road Suite 6510 Westerville, OH 43081

About the Role

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

Responsibilities

Customer Experience & People

Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

Execute opening and closing duties, including daily huddles and cash reconciliation.

Verify customer IDs and maintain accurate POS profiles.

Ensure inventory integrity through precise transaction processing and order fulfillment.

Lead inventory counts and participate in overnight audits.

Maintain a clean, organized, and guest‑ready store environment.

Uphold compliance with SOPs, safety protocols, and state regulations.

Achieve daily KPI goals through consultative selling and upselling strategies.

Reinforce customer purchase decisions and highlight complementary products.

Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

Guide and support store associates in daily operations.

Lead by example in customer service and operational excellence.

Train new hires and conduct ongoing training sessions.

Provide real‑time coaching and feedback to drive team performance.

Delegate tasks effectively and act as the go‑to leader in the absence of store management.

Support conflict resolution and promote a positive workplace culture.

Adapt quickly in a fast‑paced environment and take on additional duties as needed.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer‑facing or sales environment.
• A minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi‑tasking with the ability to quickly pivot to other tasks.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.
• Ability to support store leadership by taking initiative and a proactive approach.
• Ability to work across all stations within the store, based on business needs.

Preferred Qualifications

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Previous experience within a regulated retail setting.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less).

This position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever‑changing environment.

What We Offer

• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• Life/ Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

The benefits vary by state, role type, and eligibility.

Equal Employment Opportunity Statement

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.